2012 Americas wealth management study

Balancing growth- and regulatory-related technology spending

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Even though improving client service is a key strategic focus, firms are also dealing with near-term challenges related to compliance and regulation.

“We run the risk of regulatory requirements diverting us from client capability. It will have a dilutive impact on the client experience.” – North American respondent serving more than 100,000 clients and with more than US$150b AUM

Firms currently allocate about 22% of their operating budgets and 20% of their strategic budgets to these issues. They expect this level of spending, both operationally and strategically, will remain at similar levels over the next three years.

EY - Main challenges

What do you feel are your firm’s major operational challenges over the next three years?

EY - Main challenges ×