How intelligent virtual assistants and chatbots can enhance service interactions.
Customer experience of the future
Captive Insurance Services
2017 Insurance CRO Survey
2017 Digital Underwriting Survey
The future of work in insurance
Designing a workforce for the future of insurance
Global tax points for insurers (Volume 2, Issue 2)
Insurance execs show strong appetite for M&A
Cyber strategy for insurers
Navigating change to seize new global opportunities
Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures.
Our global team of industry professionals helps insurers navigate these challenges — and seize the strategic opportunities they represent. We help you find better answers by asking better questions about the most critical aspects of the business:
- Finance, risk and actuarial
- Operational excellence
Automation, rationalization and optimization are the keys to achieving exceptional operations and sustaining margins in the face of cost pressures.
- Using behavioral analytics to drive customer value
- Life Insurance Operations
- Underwriting, Product & Policy
- Stronger customer connections
Tailored product offerings, personalized experiences, and streamlined sales and service processes deliver what customers want and drive growth.
- Mergers and acquisitions
Current market challenges present numerous growth and investment opportunities for insurers around the world.
- Technology-enabled transformation
Enhanced technology can result in breakthrough performance gains in claims, underwriting, policy and billing.
- Governance, risk and compliance
The Insurance Governance Leadership Network (IGLN) is committed to building strong, enduring and trustworthy insurance institutions.
- Emerging market strategies
New technology and increasing consumer demand offer opportunities in Africa, Brazil, China, India and other fast-growth economies.
- The future of health insurance
From usage-based insurance to wearable technology, disruptive trends and innovations are bringing about an era of profound change.
Connect with us
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EY’s annual insurance CRO survey serves as a lens on the current state of enterprise risk management in the industry and the shifting role of Chief Risk Officers (CROs).
Insurers must move faster and with greater purpose toward a bolder strategic vision if they are to survive and thrive in the digital era.
The recently completed EY Digital Underwriting Survey reveals the important and rapid evolution that is proceeding within commercial and specialty insurance.
The convergence of human, technological and market forces will cause a radical shift in the work of insurance.