Our survey of 530 P&C and life insurance agents analyzes industry trends, including how the agent’s role might evolve in the next few years.
The insurance agent of the future
The political landscape and policy uncertainty
The transformation mandate for insurers
Using behavioral analytics to drive customer value
Enhancing credit risk management
2017 European insurance outlook
2017 Latin American insurance outlook
Ground rents: an opportunity for diversification
Cyber strategy for insurers
Navigating change to seize new global opportunities
Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures.
Our global team of industry professionals helps insurers navigate these challenges — and seize the strategic opportunities they represent. We help you find better answers by asking better questions about the most critical aspects of the business:
- Finance, risk and actuarial
Stronger alignment among finance, risk and actuarial can drive strategic transformation across the business — especially in analytics, compliance and growth.
- Operational excellence
Automation, rationalization and optimization are the keys to achieving exceptional operations and sustaining margins in the face of cost pressures.
- Using behavioral analytics to drive customer value
- Life Insurance Operations
- Underwriting, Product & Policy
- Stronger customer connections
Tailored product offerings, personalized experiences, and streamlined sales and service processes deliver what customers want and drive growth.
- Mergers and acquisitions
Current market challenges present numerous growth and investment opportunities for insurers around the world.
- Technology-enabled transformation
Enhanced technology can result in breakthrough performance gains in claims, underwriting, policy and billing.
- Governance, risk and compliance
The Insurance Governance Leadership Network (IGLN) is committed to building strong, enduring and trustworthy insurance institutions.
- Emerging market strategies
New technology and increasing consumer demand offer opportunities in Africa, Brazil, China, India and other fast-growth economies.
- The future of health insurance
From usage-based insurance to wearable technology, disruptive trends and innovations are bringing about an era of profound change.
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Read findings and key themes from our 2016 North American insurance CRO survey.