EY launches Warranty Analytics Service for SAP HANA® Platform

New York, 8 July 2015

  • Share

New solution helps monitor warranty claims to reduce costs

EY announced today its EY Warranty Analytics service offering for the SAP HANA® platform. The service include EY’s advanced analytics for use with SAP® technology to monitor warranty claims to identity fraudulent activity and other activity, as well as cost-reduction and quality-improvement opportunities.

“With EY Warranty Analytics for SAP HANA, manufacturers can benefit from valuable insights that can enable faster and more targeted actions to realize improvements in quality and reduction in warranty cost,” said Michael Yadgar, a Principal with Ernst & Young LLP and the EY Americas leader for SAP related services. “Through early warning and emerging trend identification, EY Warranty Analytics can help with the accuracy of claims forecasting, thus providing better insight into warranty reserve management. 

“With an integrated view of warranty, product and manufacturing, engineers can effectively isolate failure modes, identify root causes and make informed, corrective action decisions. Earlier issue detection and shorter correction cycles can also result in reduced costs associated with fraudulent claims, shipment of faulty products, recalls and warranty processing,” Yadgar added.

The EY Warranty Analytics service offering for SAP HANA includes a data model, pre-defined business rules, visualizations and dashboards, and can leverage large volumes of both structured and unstructured data. Built on SAP HANA, SAP Predictive Analytics software, SAP BusinessObjects™ Design Studio, and SAP Lumira® software, the EY services are scalable and can address integration with platforms from other vendors, supporting a full view of relevant data to manage warranty claims, set reserves, and detect potential fraud. 

“Organizations that provide warranties for their products face significant challenges ranging from poor visibility into future claim dollar volume to outright fraud, both of which can lead to holding excess reserves and reducing working capital and profits,” said Yadgar. “Aside from the direct financial impact – reimbursement – these claims often carry substantial indirect costs such as degradation of brand image and customer loyalty, and even legal liability. This is a significant cross-industry issue facing automotive manufacturers and suppliers, industrial equipment manufacturers, telecommunication equipment manufacturers, medical device manufacturers and computer manufacturers.”

About EY's Advisory Services
improving business performance while managing risk is an increasingly complex business challenge. Whether your focus is on broad business transformation or more specifically on achieving growth, optimizing or protecting your business, having the right advisors on your side can make all the difference. Our 30,000 advisory professionals form one of the broadest global advisory networks of any professional organization, delivering seasoned, multidisciplinary teams that work with our clients to deliver powerful and exceptional client service. We use proven, integrated methodologies to help you resolve your most challenging business problems, deliver strong performance in complex market conditions and build sustainable stakeholder confidence for the longer term. We understand that you need services that are adapted to your industry issues, so we bring our broad sector experience and deep subject matter knowledge to bear in a proactive and objective way. Above all, we are committed to measuring the gains and identifying where your strategy and change initiatives are delivering the value your business needs.

About EY
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com.

This release has been issued by Ernst & Young LLP, an EY member firm serving clients in the US.

# # #

SAP, SAP HANA, BusinessObjects, SAP Lumira and other SAP products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices.

All other product and service names mentioned are the trademarks of their respective companies.