EY launches Warranty Analytics Service for SAP HANA® Platform
New York, 8 July 2015
New solution helps monitor warranty claims to reduce costs
EY announced today its EY Warranty Analytics service offering for the SAP HANA® platform. The service include EY’s advanced analytics for use with SAP® technology to monitor warranty claims to identity fraudulent activity and other activity, as well as cost-reduction and quality-improvement opportunities.
“With EY Warranty Analytics for SAP HANA, manufacturers can benefit from valuable insights that can enable faster and more targeted actions to realize improvements in quality and reduction in warranty cost,” said Michael Yadgar, a Principal with Ernst & Young LLP and the EY Americas leader for SAP related services. “Through early warning and emerging trend identification, EY Warranty Analytics can help with the accuracy of claims forecasting, thus providing better insight into warranty reserve management.
“With an integrated view of warranty, product and manufacturing, engineers can effectively isolate failure modes, identify root causes and make informed, corrective action decisions. Earlier issue detection and shorter correction cycles can also result in reduced costs associated with fraudulent claims, shipment of faulty products, recalls and warranty processing,” Yadgar added.
The EY Warranty Analytics service offering for SAP HANA includes a data model, pre-defined business rules, visualizations and dashboards, and can leverage large volumes of both structured and unstructured data. Built on SAP HANA, SAP Predictive Analytics software, SAP BusinessObjects™ Design Studio, and SAP Lumira® software, the EY services are scalable and can address integration with platforms from other vendors, supporting a full view of relevant data to manage warranty claims, set reserves, and detect potential fraud.
“Organizations that provide warranties for their products face significant challenges ranging from poor visibility into future claim dollar volume to outright fraud, both of which can lead to holding excess reserves and reducing working capital and profits,” said Yadgar. “Aside from the direct financial impact – reimbursement – these claims often carry substantial indirect costs such as degradation of brand image and customer loyalty, and even legal liability. This is a significant cross-industry issue facing automotive manufacturers and suppliers, industrial equipment manufacturers, telecommunication equipment manufacturers, medical device manufacturers and computer manufacturers.”
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This release has been issued by Ernst & Young LLP, an EY member firm serving clients in the US.
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