Ernst & Young LLP wins Pegasystems’ Excellence Award in customer experience

New York, 18 June 2014

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Distinction recognizes partnership and financial services business process improvement project

Ernst & Young LLP was honored this month with the Pega Excellence Award in Customer Experience by Pegasystems Inc. (NASDAQ: PEGA), a leading provider of business process management (BPM) and customer relationship management (CRM) software solutions, at PegaWORLD 2014.

This program commends Pegasystems’ alliance organizations for their ability to work with Pega to help achieve customer success. Organizations recognized have helped improve overall customers’ experience and internal efficiencies for greater business productivity and innovation.

The firm’s award, which was presented to its financial services organization, underscores a successful relationship with Pegasystems on a business transformation project at a global payment processor. The engagement helped the institution modify its service offerings to shorten time-to-market, increase revenue streams, enhance operational efficiencies and improve customer satisfaction.

“This recognition demonstrates how our BPM practice is working hand-in-hand with its clients to provide leading-edge transformative technical solutions,” said Bill Dow, Principal, Financial Services, Ernst & Young LLP and former CEO of BPM Specialists, Inc. (BPMS).

The organization obtained immediate market share as a top Pega services provider globally after BPMS recently joined EY. The combination is part of EY’s long-term strategy to continue to grow its integrated performance improvement, risk consulting and business transformation services. These offerings assist clients in streamlining and strengthening business processes and the management of operational risk in order to improve overall efficiency, cost savings and competitive advantage.

“We are pleased to be acknowledged for the achievements of our practice professionals and the work we have been entrusted to do on behalf of our clients,” said Hank Prybylski, Advisory Leader, Financial Services, Ernst & Young LLP, and EY Global Financial Risk Management lead, Ernst & Young LLP. “Our team brings deep industry knowledge and, when demanded, experience of Pegasystems’ software to a project in order to help improve business processes. This award highlights our ongoing dedication to meeting the needs of the sectors we support and providing exceptional client service.”

EY is a leader in serving the global financial services marketplace

Nearly 35,000 EY financial services professionals around the world provide integrated assurance, tax, transaction and advisory services to our asset management, banking, capital markets, and insurance and wealth management clients. In the Americas, EY is the only public accounting organization with a separate business unit dedicated to the financial services marketplace. Created in 2000, the Americas Financial Services Office practices today include more than 6,500 professionals at member firms in over 50 locations throughout the US, the Caribbean and Latin America.

EY professionals in our financial services practices worldwide align with key global industry groups, including EY's Global Banking & Capital Markets Center, Global Insurance Center, Global Private Equity Center and Global Wealth & Asset Management Center, which act as hubs for sharing industry-focused knowledge on current and emerging trends and regulations in order to help our clients address key issues. Our practitioners cover many disciplines and provide a well-rounded understanding of business issues and challenges, as well as integrated services to our clients.

With a global presence and industry-focused advice, EY’s financial services professionals provide high-quality assurance, tax, transaction and advisory services, including operations, process improvement, risk and technology to financial services companies worldwide.

About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit

This news release has been issued by Ernst & Young LLP, a member of the global EY organization that provides services to clients in the US.