Innovating healthcare will require a systemic shift from an optimisation play focused on reducing cost and time spent to a more personalised participatory health ecosystem. New opportunities lie at the intersection of megatrends and human outcomes where experience-led organisations will reap the benefits faster than transactional operators. A dual pathway strategy is a must, with the customer-patient and staff experience at its core.
In this insights paper, we explore key insights from the EY Future of Health 2018 Survey of 2,044 consumers and 177 doctors from across Australia. We deep dive into how we believe industry players should focus on realising new value.
This paper is part of our ongoing dialogue with the health sector as we strive to innovate and build a better working healthcare for all.
We discuss and focus on three key finding:
“The growing divide between the digitally engaged consumer-patient and the doctor community that is slower-to-embrace digital innovation requires urgent attention. If the divide is not addressed, incumbents won’t realise the promised value; empowered consumers and non-incumbents will redefine the game.”
EY Future of Health Survey 2018
Australian consumers and doctors rate our healthcare system differently
42% of consumers rated our healthcare system as “Excellent” or “Very good” compared with 62% of doctors who rated it as “Excellent” or “Very good”.
How would you rate the overall performance of the health care system in Australia?
How do you realise the value of better customer-patient and staff experience in a digitised ecosystem?
Size the prize through a value lens
Challenge your existing assumptions with an evidence-based, data led approach
Be disciplined in your pursuit of value creation
Watch the highlights from the Future of Health EY wavespace event
We are entering an era of transformational change within health. An aging population, shifting power dynamics, increased demand for services and changing consumer expectations, is all driving a new health ecosystem. EY is working with all industry stakeholders to interpret, reimaging and thrive in this new ecosystem. Watch the highlights from Future of Health EY wavespace.TM
Scenario 1 - Champion University
Scenario 2 - Commercial University
Scenario 3 - Virtual University
Scenario 4 - Disruptor University