The better the question. The better the answer. The better the world works. У вас есть вопрос? У нас есть ответ. Решая сложные задачи бизнеса, мы улучшаем мир. У вас є запитання? У нас є відповідь. Вирішуючи складні завдання бізнесу, ми змінюємо світ на краще. Meilleure la question, meilleure la réponse. Pour un monde meilleur. 問題越好。答案越好。商業世界越美好。 问题越好。答案越好。商业世界越美好。

The switch makes economic sense – will the industry move or be moved?

This paper has canvassed an early stage transformation. The pathway to a participatory health system is under construction as we move past the digitization of everyday practices and tasks toward a future of health care that is personalized, predictive and better value for money.

The big issue will be that of the “last mile” — persuading consumers, health professionals and those charged with governance and stewardship to adjust business, clinical, and regulatory processes around the new technologies and participatory care models.

How a shift to participatory health might be financed will be addressed in the third paper in this series.

Our View

Some will lead and others follow but, in a forward-leaning world, three things to consider are:

  1. Consumerism and technological change are the twin dynamics disruption in health care: Maturing health care consumerism and changing technologies are a powerful combination. Leveraging the power of the crowd through technology (such as crowdsourcing and social networks) will likely be an effective force for change.
  2. Convergence between science, social, technology and industry demands a rethink of business models: Convergence opens the doors to new opportunities. A shift in mindset requires core capabilities in partnering to operate and thrive in the new environment of partnerships, alliances, new locations and consumerist orientation, and identifying innovative ways to capture value.
  3. When system-ready, health care will deliver affordable, accessible total health: Future success depends on the system-readiness of the health industry. In the future state, individuals will access care regardless of geography through teleconnected services, and the core business of health care will be anchored around virtual delivery, consumer engagement, and an integrative and long-term orientation

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