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Operating in a new era
Technology is a multifaceted, influential and fluid industry. Executives must manage the art of being agile while focusing on operational excellence and meeting greater consumer demand. EY's worldwide team of industry-focused assurance, tax, transaction and advisory professionals has the deep sector knowledge and technical experience to interpret the market and help you compete powerfully.
Key issues in today's technology environment include:
- Cloud computing
Is cloud computing transforming the industry?
The IT services now known as cloud computing have been around for decades. But they never grew beyond a small fraction of total industry revenue. Now, however, their time has come: over the past few years, a dizzying array of hardware and software available as services over the internet has emerged.
Consumers and businesses have embraced a multitude of cloud services, from mature sales force management services, to email and photo editing, to the latest smartphone applications and the entire social networking phenomenon. Further, researchers project an imminent inflection point in the adoption of cloud services by organizations both large and small.
As cloud adoption becomes widespread, its characteristic of enhancing business agility is likely to lead to an increasing pace of change for all industries worldwide. Adding fuel to the interest in cloud computing is that cloud services advance "green" agendas: they allow fuller utilization of shared infrastructure capacity, thus consuming less power and lowering the carbon footprints of their users versus alternative IT approaches.
- Social networking: creating a presence
Some organizations are creating a presence on social networks to promote products and services and to communicate directly with their customers.
- But when an organization creates a profile for this purpose, how does it define and communicate its privacy practices for the information it collects?
- And how should employees who communicate with customers on an individual basis use the additional personal information available to them from their customers' profiles?
These are all questions companies using social networks as a sales or promotion tool should be asking.
Organizations also need to be aware that social media sites can be abused for fraud purposes and that the information collected by the site is not in the control of the organization and will likely end up "living" longer than the organization intends or expects.
Policies and training are key
It's important that organizations develop and communicate thoughtful policies that address interactions among customers, employees and job candidates.
Merely disabling social network use in the workplace is not a sustainable solution
The reliance on these policies is especially paramount in an environment where regulatory requirements do not easily align with technology and its common uses. Awareness campaigns and training must accompany the policy changes.
- Information security in a virtual world
Business is moving into the virtual world as more and more data is transmitted over the internet, and cloud computing, social networking and mobile devices become more prevalent.
EY’s 15th annual Global Information Security Survey confirms that information security is one of the most important issues facing organizations today.
Overall, we’ve identified three trends with a significant impact on the role and importance of information security:
- Physical boundaries are disappearing as more business data is transmitted over the internet
- The pace of change continues to accelerate
- Companies are moving from the more traditional outsourcing contracts to cloud service providers
Are you prepared for the risks?
- Getting information technology right
Information technology functions need to strike a balance between risk and performance.
But reality often falls short of this goal.
That’s because IT’s influence on the business has evolved so quickly that many IT functions are still struggling with how to marry their technical expertise with a new business perspective.
Top IT leaders are now facing broad challenges, including:
- Increasingly complex IT and business operating models
- Cost efficiency and transparency demands
- New regulations and new forms of threat
- Corporate responsibility expectations
Our research suggests that successful firms are focusing on these key issues and formulating their response at the enterprise level.
Learn more about getting IT right:
| Damian Eleftheriou |
Technology, Media & Telecommunications
416 943 7196
| Martin Lundie |
Technology, Media & Entertainment
416 943 2726
| Francis Guimond |
514 879 8026
| Richard Mockett |
Technology, Media & Entertainment
604 891 8456
| Tony Ritlop |
Media & Entertainment
514 879 2679
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