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Performance Improvement

How do you deliver year-on-year growth?

To reach its potential, your organization must continuously improve its performance – and sustain that improvement. We have professionals who can help you meet these challenges.

We can help you deliver measurable and sustainable improvement in the performance of your business by focusing on the areas of Finance, Customer, Supply Chain and Strategy.


Drawing on our experience and a multidisciplinary approach, we can help you with:

  • Transforming your finance operating model
  • Designing and managing outsourcing, offshoring and shared service center arrangements
  • Sharpening your performance management framework
  • Designing and implementing financial systems
  • Conceiving and implementing enterprise cost management systems


Businesses know that it is essential to attract, retain and grow profitable customer relationships.

Our team of professionals can work with you to:

  • Develop and deploy your market and customer strategy
  • Develop and help implement insightful customer analytics that allow you to understand and anticipate customer needs
  • Develop pricing, promotion, channel and product strategies that improve your margin and increase your profits
  • Improve customer service management
  • Improve marketing and sales performance
  • Streamline and accelerate your collections processes

Supply Chain

You know that your supply chain has the potential to be a key competitive differentiator. Leading organizations are increasingly looking at improving the performance of their supply chains to deliver reduced cost, increased revenue and most importantly increased shareholder and customer value.

We collaborate with high performing organizations to assist with strategy through to execution, in order to:

  • Provide insight into the health of supply chains by using a robust set of data analytics
  • Transform global supply chains through a cross-disciplinary approach spanning operations, tax and risk
  • Review, improve and assess risk of procurement functions to realize long-term, sustainable benefits
  • Improve supply chains and infrastructure in emerging markets as a powerful catalyst to secure new market share and drive revenue growth
  • Integrate environmental, sustainable and low carbon aspects into end-to-end supply chains
  • Provide sector-specific supply chain insights with our experienced industry supply chain professionals


Focused on practical, actionable strategy and grounded by deep industry sector experience, our team of professionals can work with you to:

  • Create common understanding of current situation and key issues
  • Provide an issue-based approach to developing innovative strategies and solutions
  • Unlock value by envisioning uncommon solutions to common problems
  • Find the solution that works for you
  • Support you from issue to solution to implementation
  • Build internal capacity to execute
  • Provide a team composed of the right people and capabilities aligned with your needs

Visit our main Strategy Page to find out more.

Underpinning our performance improvement capabilities are our strengths and skills in day-to-day operations, management and strategic decision-making. These skills are concentrated in the four supporting areas of:

  • People and organizational change
  • IT advisory
  • Program management

Contact us

David McQueen    David McQueen
Performance Improvement
416 943 2233

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