We appreciate your interest in the services offered by EY Advisory’s team of Automotive & Mobility experts and we are glad to provide you with an insight into our services. Our team was formed to answer the needs of various stakeholders operating in the automotive industry, which is currently going through a period of hereto unseen and dramatic change.
The EY Automotive & Mobility team based in Prague consists of more than 20 internal professionals and various external consultants with backgrounds ranging from retail processes, through dealer staff trainings, to cutting edge solutions for connectivity or e-mobility. We are experienced in close and long-term cooperation with a local OEM, three importers on the Czech market and also more than 100 Czech dealers. Our experience is also used across our immediate region, Central, Eastern and Southeastern Europe, and Central Asia (“CESA”). The unique cooperation we offer in the role of an independent partner allows us to support you from a fresh & innovative perspective, and we look forward to demonstrating our abilities to you in person.
CESA Advisory Automotive & Transportation Leader
+420 731 627 215
With competition constantly increasing and toughening in Automotive Retail sales and aftersales, and with customers changing their behavior and shopping patterns on a daily basis, there is a significant need for a paradigm shift in how Retail is operated in Automotive.
Empower Retail in the Automotive Industry is EY’s set of four strategic offerings which reflect the current Automotive trends and support companies across the whole Automotive value chain (from OEMs to individual dealers) in implementing new strategies, programs and processes:
Customer-centric approach, supporting companies in achieving premium customer experience and trust
Retail network development & Performance management, helping the individual subjects in the Automotive network to achieve excellent business performance
New distribution businesses & Retail innovation, helping companies to understand and grasp the changes in the Automotive business
Human resources & Human capital development, creating excellence in the Automotive players’ human capital
EY Senior Manager – CESA Automotive leader
+420 731 619 074
Responding to urbanization, changing customer needs, digitization, tightening regulation, and cost-saving pressures is the issue that underpins the need to change the existing distribution chain, while focusing on new sources of revenues, particularly in digital and mobile services. Keeping pace with such changes requires the development of new business models and services at an unprecedented speed.
We help our clients translate mobility trends into their business strategy, establish an innovation portfolio approach to ideas, experiments and scaling new business models. Our focus areas includes strategy, incubation & innovation as well as project management and roll-out of mobility services:
Support in implementation of OEM services on Importer / Retailer level covering assessment of network readiness, identification of 3rd party providers and setting-up appropriate motivation schemes for retailers and end-customers.
Definition of business models for Importers / Retailers / 3rd parties starting with a series of Strategic workshops, continuing to a definition of how Mobility impacts a business and ending with Development of the selected service until Minimal Viable Product (MVP).
EY Senior Manager – CESA Mobility leader
+420 730 191 727
This is our state of the art solution for improving and optimizing mobility and fleets in companies, based on a deep analysis of the current situation and customer needs.
Our solution is a corporate mobility tool which uses data analytics with GPS tracking to enable your company to optimize fleet and / or mobility spending. Together with a unique gamification concept, we are able to support the reduction of company costs, increase process automation and employee satisfaction, while improving the company CSR and CO2 foot-print by optimizing capacities and resources.
Are you one of those companies who have already initiated steps to move from sole fleet optimization towards complex mobility system establishment?
Does your network fully understand and accept the new Network strategy?
EY has supported clients in implementing both tangible (a) and intangible (b) elements of corporate identity at all levels of their distribution network (OEM, Importers and Dealers):
a) We have managed more than a thousand dealership re-brandings including activities connected with dealer to dealer installation planning, resolving of issues, conducting corporate identity workshops for importers and quality-control visits to dealerships for final checks.
b) We have trained hundreds of dealership managers and employees to understand and engage with the new business opportunities connected with the new Network development strategy (e.g., net tools, new roles, new approaches).
Times are changing; do you have a clear vision on how to support dealer profitability?
Despite strong automotive sales many dealers are suffering from the decreasing profitability of their businesses and becoming dependent on subsidies from OEMs / Importers.
EY has developed and implemented a comprehensive profitability management approach that enables a quick analysis of all of the key parts of a dealership’s business streams and helps identify opportunities for improvements.
Are you offering your customers a seamless experience during the Sales and After Sales processes while staying profitable?
EY has supported the client in the development of new sales formats, such as shopping malls, pop-up stores or mobile sales forces. We have performed customer segmentation and target definition, definitions of products & services including the respective processes and quantifications of concepts into a business case, uncovering potential inefficiencies and identifying alternative revenue streams. We have also provided step by step guidelines to importers and steered all of the activities related to piloting the new sales formats.
How will you boost sales effectiveness by using an IT app?
The digital era brings new digital customers with significantly different expectations to the dealer – customer experience. EY was in charge of the preparations for a new Digital tools concept: creating and testing different features of mock-up tools versions as well as performing dealer buy-ins by means of training and coaching during roll-out (application, sales process usage, benefits).
Do you have a clear strategy to effectively motivate and retain your current staff?
The automotive industry is facing a lack of quality employees, a low unemployment rate, th-e different expectations of generation Y and Z, while not understanding how to align people with company motivation. EY is bringing a ready to use approach to dealership staff motivation schemes covering all key dealership employees with different motivation factors, different KPIs and different shares of fixed vs. variable salaries.
Are you using the opportunity to generate new revenues?
71% of active drivers aged 20 – 60 in the Czech Republic could imagine using a car sharing service. The global automotive industry is responding to concepts such as smart parking, bike sharing, ride sharing amongst many others, but how many such services are accessible in the Central European region? EY has been chosen to support the client with an evaluation of possible mobility concepts, the definition of new revenue streams, the proposal of suitable formats reflecting the overall digital strategy of the client and defining and collecting business requirements while coordinating their implementation. The pilot evaluation proved the suitability of the recommended solution as well as highlighting areas of further potential.
EY has developed a new product specifically designed for dealerships. Based on the Microsoft Dynamics 365 platform, EY Automotive CRM is the perfect solution to better recognize business potential of the existing customer database as well as navigate your new potential client contacts. Learn more here.
EY organized the fourth Automotive Business Breakfast. Find out more about actual trends from Automotive Industry.