Tomorrow’s workforce will need to adjust to the new intelligence-infused apps and the adapted processes they will drive. So training and preparing the workforce needs to begin as early as possible.
In the short term, organizations will need to retrain and upskill part of their workforce, especially the personnel that are in daily contact with the data, making sure that it is being provided in the right format and with the right content to best serve the company’s needs. But those employees, once trained, will be able to work with the data at a much higher pace and level of accuracy than they have ever anticipated, whatever the business requirements.
The intelligence-infused applications, themselves, need to be leveraged for their training potential, as well as their ability to identify opportunities for efficiency improvement and further automation. Simply put, people should be involved hands-on in the design and deployment of IA. This can help employees better adopt and adapt to the technology, by enabling them to help implement it, and deploy the resulting processes.
Simply put, people should be involved hands-on in the design and deployment of IA.
Conclusion
With IA, organizations can free their employees of all irrelevant or slow tasks, and empower the whole organization with the ability to perform processes and analysis on larger amounts of data than ever before. With the low-value activities delegated to robots, chatbots, and other AI-based solutions, people’s roles can become better aligned with the main objectives of the organization. Cognitive enterprises will get rid of inefficiencies and redirect their workforce where they need it most.
Embracing IA ought to take into consideration the impact it may have on the organization as a whole, and how best to tackle the related changes within the workforce. Training or upskilling is at the heart of the organization’s transformation journey. In fact, it will be a factor in attracting and retaining people, and, by extension, a matter of survival for organizations of the future.
In that future, however, people will be free to spend more time thinking, analyzing, innovating, and, potentially, spending less time at work and more time with family. This is another dimension to the “intelligence” that is already transforming our working lives.
Summary
In the new era of intelligent automation, how will cognitive solutions reshape organizations and teams, and what can businesses do to prepare for the digital co-working future?