When the doors are closed, are systems and data under lock and key too?
A second significant factor is access to systems and other critical production resources. Today, a number of cities, and in some cases entire countries, are under mandatory lockdown as advised by governmental authorities. Many office-based professionals are requested to work virtually (i.e., from home). In the majority of cases, this is successful and leads to new ways of working.
But, success also depends on resilience of the workplace’s existing virtual and digital infrastructure. For example, the use of physical files and forms, signing and distribution, mass printing, and using bank checks for employee payments may not be possible in the working from home scenario. In the case of offices under lock and key, the use of on-premise only human resources (HR) and payroll software is also rendered impossible.
Bank and government processes could also be impacted as a result of physical restrictions. In the age of digitization, it might be surprising to learn how many tax and social-security institutions around the world still rely on manual filings or lodgments.