Governments around the world are struggling to manage the COVID-19 pandemic.
Evidence of this is seen in the difficulties they encounter capturing and monitoring community concerns, tracking and reporting on the progression of the virus, providing accurate information on transmission and cure, and directing people to the right resources for help. Given the restrictions on large-scale meetings and social-distancing directives, with many countries going into lock-down, communication by digital means is becoming a growing imperative.
Here to help
EY, SAP and Qualtrics recognize the issues this worldwide pandemic presents. Together, we have collaborated to deliver comprehensive solutions and services to help governments interact with their citizens, health care workers and call centers to collect real-time data that can be quickly analyzed to aid crisis management responses. Together, we will help governments communicate with their people efficiently and effectively through a digital channel bringing immense and immediate benefits in the current crisis.
Our portfolio of solutions offerings
- COVID-19 Initial Pre-Screening and Routing: This online, guided pre-screening questionnaire allows citizens concerned about COVID-19 to enter their symptoms, and automatically routes them to appropriate online resources or to contact their doctor. It provides instant access to relevant health and safety resources and produces automatic reports that identify any gaps in information availability.
- COVID-19 Dynamic Call Center Script: Local governments are standing up call centers (often for the first time) to respond to the crisis. To reduce call volume, and provide accurate, up-to-date information to callers, this solution directs citizens to the right resources based on their interests/questions. It also includes automatic reporting showing caller trends, patterns, and gaps in information requests.
- COVID-19 Healthcare Workforce Pulse: Governments need to monitor healthcare providers and their frontline healthcare workers within healthcare systems, hospitals, pharmacies, and clinics. This Healthcare Workforce Pulse is designed to capture feedback on the resources, safety, resilience, and communication needs of those treating patients with the disease.
- COVID-19 Critical Care Protocol: This is a customized EY solution for governments and ministries of health directed at early identification for critical care—high-risk patients. This solution utilizes guidelines from the World Health Organization and the Edmonton Frailty Scale and is powered by a critical care protocol algorithm. The solution assists in early flagging of high-risk patients by sharing and analyzing results in real time, allowing for more targeted allocation of critical care services that are already in short supply.