During the pandemic, communities faced closures of schools and daycare centers, and P&G plants did all they could to accommodate flex schedules so employees could care for their children at home. In Albany, says Khan, “We also sent the kids at home little gift packages with puzzles and coloring books and toys, so they could keep themselves occupied, as well as thank you for sacrificing their parents to work additional hours.” Again, this is rooted in IWS: “That was all led with our HPO principles about making sure our folks are first,” Khan explains.
But the Albany team went further, helping its local community reopen restaurants and small businesses and prepare for the school year – even helping influence the community to get broadband into more homes. “All those were just losses that we found at work that we were able to share with them,” says Khan. “The relationships that we've built with the community through this process have just been outstanding,” he continues.
In Iowa City, Jackson’s team was also able to ramp up manufacturing of a suddenly scarce resource: hand sanitizer. “I thought, ‘Oh gosh, everyone's already so busy. How are we going to do this?’ And all of a sudden, people just created this capacity. Within a couple of weeks, we're making it 10 tons at a time,” says Jackson. Employees of the Iowa City plant were also looking for other opportunities in the community to help out, and so P&G donated personal care kits to local hospitals that were under extreme pressure with COVID-19 patients.
Jackson concludes, “The pride and ownership that the team has to deliver the business, to take care of the community, and to take care of each other, I think, have just been on full display, and that has been a really cool thing to be a part of.”