EY Citizen Intelligence Solution

30 Jun. 2022
By Mark Nixon

EY Oceania Government and Public Sector Consulting Leader

Passionate Public Sector Leader driving business solutions for government to improve the wellbeing of citizens. Avid water polo player. Love hitting the slopes with my family.

30 Jun. 2022

The EY Citizen Intelligence Solution provides authorised professionals rapid access to the latest available information to support the children in their care through a digital solution, underpinned by leading-edge capabilities.

In Summary

  • The solution connects data into a single view across Government entities and platforms.
  • Advanced data analytics and AI capabilities enable proactive identification of risks related to vulnerable children and families for policy making,
  • The platform serves the needs of case, social and child protection workers, education & health professionals, judicial & police officials, policy makers and regulators.

Keeping vulnerable children safe is one of the most important tasks of society. But it’s not easy. Information about at-risk children is stored across multiple government departments and service providers. How can child protection professionals access timely data to build a complete picture of a child’s circumstances and make informed decisions?

Core capabilities of the Citizen Intelligence Solution

  • Single Views of Child | Service Provider | Family-Household

    • Collecting data from multiple sources and systems
    • Providing workers with time-critical information on a child in a single view to digest information and act fast
    • Supporting management to make better informed and more effective decisions around service providers
  • Predictive Analytics

    • Providing up-to-date and actionable insights into the Risk of Harm and Wellbeing indicators of a Child as it changes.
    • Incorporating industry-leading models to understand expected child outcomes given history and behaviour.
  • Reporting | Dashboards | Scorecards

  • Cognitive – Artificial Intelligence (AI)

    • Reducing the time it takes to access core system information.
    • Supporting knowledge workers to save time extracting lengthy unstructured information.
    • Ensuring that critical case details are made available and not overlooked.
  • Explorative Analysis

    • Interactive discovery process to paint people’s situational awareness
    • Providing self-service capabilities to allow users discover insights by navigating relationships and linkage between individuals

Read a case study of the Citizen Intelligent Solution in action here: Uniting pertinent data sources to help children and families in crisis | EY - Global

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Summary

Data-driven platforms in Human Services are bringing about measurable positive outcomes for communities. For vulnerable people and their families, these platforms are reducing wait times for services and optimising service mixes centred around their individual circumstances and requirements. For service providers, the solution enables accurate service planning and commissioning supported by data on demand and supply. These insights allow increased collaboration across providers. For policy makers the solution provides greater visibility across service efficacy and aids efficient resource allocation, whilst providing fact based service quality metrics.

About this article

By Mark Nixon

EY Oceania Government and Public Sector Consulting Leader

Passionate Public Sector Leader driving business solutions for government to improve the wellbeing of citizens. Avid water polo player. Love hitting the slopes with my family.