The company followed a strategic approach for conducting an end-to-end assessment of hundreds of processes of the organizational ecosystem in functional areas such as IT, finance, accounting, human resources, marketing, sales, customer service and supply chain. The concept was simple: analyze the entire value chain using one of the best Business Process Model and Notation tools to create a massive repository of process maps to document and aid the intelligent automation analysis.
Through the process-mapping exercise, the company incorporated specific process parameters with the most common path and noted outliers. The analysis included a review of whether the proposed emerging technologies were well-suited in the client’s current digital ecosystem and development framework.
Focusing on IA, industry benchmarks were cross-referenced and analytical tools used to find specific processes to help off-load mundane and repetitive tasks from employees, thus allowing them to focus on higher-value work. Case in point: the brewer had a specific procurement process that included vendor onboarding, raising requests for proposal and issuing the purchase order. Part of the project was to examine ways for the brewing company to increase its efficiency and automate order processing and deliveries from various vendors. The organization also explored ways to automate the maintenance and operational procedures concerning the registry of new material that enters the production division.
Overall, the analysis of many of the client’s processes showed that about 20% of the processes could benefit from intelligent automation, leading to significant cost savings. Based on the analysis, the client agreed to carry out select opportunities in the areas of RPA, optical character recognition and machine learning.