3 minute read 12 Jan 2021
Why change management is crucial during technologic transformations

Why change management is crucial during technologic transformations

Authors
Ingmar Christiaens

EY Belgium Consulting Partner

EY Global Agile Business Finance Lead.

Stéphanie Van Meerbeeck

EY Belgium Consulting Business Transformation & Change Management Manager

Passionate change manager who has supported numerous Belgian and international companies in their organizational transformation journeys and strives for sustainable results.

3 minute read 12 Jan 2021
Related topics Consulting Workforce

A good implementation is measured by how well it’s accepted and adopted by the different stakeholders

Executive summary

  • Technological transformation programs are shifting from a sole focus on hardware to a more holistic view, taking into account the people experience.
  • Embedding change management in the digital transformation journey helped Carrefour in succeeding their ambition to transform the HR organization to a digital mindset.

In an ever-changing and increasingly digital world, more and more organizations are being forced to embark on large and complex technology transformation journeys where people experience massive changes. Changing demands and expectations as a result of developments in globalization, demographics, technology and regulation require organizations and their people to change rapidly.

Our transformative age is exponentially increasing the speed of change, becoming multi-dimensional and about much more than people, process and technology. In recent years we have noticed a shift in technological transformation programs, from a sole focus on hardware to a more holistic view, taking into account the people experience. A topic that remains relevant for all companies, regardless of their size, industry or current situation, because in times like these, it becomes even more clear that technology is no longer a luxury to thrive, but merely a necessity to survive.

EY believes that in Covid times, it is even more important to connect to clients, to learn first-hand about their challenges, but also to connect with each other.

On November 25th, 2020 we have organized a successful first webinar on “The importance of Change Management in Tech Implementations” with a group of trusted EY clients.

Together with one of our trusted clients, Carole Delava, HR Project Director at Carrefour, we talked about challenges and complexities in technologic transformations from a technology perspective as well as from a people perspective. Implementations are no longer only about configuration of systems and communication, at least not if they are here to stay. A good implementation is measured by how well it’s accepted and adopted by the different stakeholders.

A good implementation is measured by how well it’s accepted and adopted by the different stakeholders.

Informing your employees is no longer sufficient. It’s all about engaging people, getting the business ready to receive the change, reinforcing the ability and willingness to adopt sustainable change. We are deeply convinced that change should be experienced, not managed.

That is why EY’s change management approach breaks free from traditional approaches. We aim to create purposeful, insightful, immersive and personalized experiences that inspire action and deliver better business outcomes. Our methodology gives clients the deepest insights into their workforce and culture. It enables to be agile, user-oriented and insightful. We emphasize on really understanding the change: the goal, the intended results, the context, the needs, the hopes and fears of those involved. This then leads to the co-creation of an immersive experience that engages hearts and minds and inspires action. Doing so we create a support base to realize the desired business results.

Change should be experienced, not managed. 

Supporting our ambition to deliver an insightful and personalized change experience, we use advanced analytics to create insights into the organisation and the people, allowing us to better design and target the right interventions and course correct. It enables to navigate complex change and increases the chance of change being adopted and sustained. It helps us be more agile and adaptive, and so increases speed and certainty of outcomes.

This message is being reinforced, by one of our trusted clients, Carole Delava, HR Project Director at Carrefour. In our webinar she shared her experiences and insights on the importance of change management during their SAP SuccessFactors implementation and how EY played a vital role in this digital transformation. As the digital transformation impacted different stakeholder groups within Carrefour scattered around Belgium, it was important to develop an overarching change strategy to map out how the transformation would be managed and what impact it would have on the organisation and its stakeholders. A clear overview of all deliverables, ensuring a good coordination and alignment of all activities to ensure engagement throughout the journey. 

Embedding change management in our digital transformation journey, helped Carrefour in succeeding their ambition to transform the HR organization to a digital mindset.
Carole Delava
HR Project Director at Carrefour

The webinar and testimonial evoked loads of questions during and after the webinar by the fellow participants, which confirms that change management in technologic transformations is a living topic!

Due to the phenomenal success of the session, we will soon be organizing a second edition, open for the broader audience and other interested clients.

Would like to learn more? Reach out and let’s chat!

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Summary

As technological transformation programs are shifting from a sole focus on hardware to a more holistic view, taking into account the people experience, change management becomes increasingly important in those transformation processes. Informing your employees is no longer sufficient. It’s all about engaging people, getting the business ready to receive the change, reinforcing the ability and willingness to adopt sustainable change. We are deeply convinced that change should be experienced, not managed.

About this article

Authors
Ingmar Christiaens

EY Belgium Consulting Partner

EY Global Agile Business Finance Lead.

Stéphanie Van Meerbeeck

EY Belgium Consulting Business Transformation & Change Management Manager

Passionate change manager who has supported numerous Belgian and international companies in their organizational transformation journeys and strives for sustainable results.

Related topics Consulting Workforce