To unleash the full power of data analytics, governments should build an organizational culture that understands and values its potential.
The paper also includes examples of governments that are harnessing the power of data analytics to make informed decisions, become more efficient and improve quality of life for citizens. This power will only grow as datasets expand and technologies such as AI become more sophisticated.
Case study: improving outcomes for vulnerable children
In New Zealand, EY teams worked with Oranga Tamariki (formerly the Ministry of Social Development) to support the transformation of the country’s child protection system. A predictive model of children’s life courses was developed, based on evidence of risk factors and projecting the outcomes from different paths. Covering all children aged 16 and under, the model draws on a longitudinal research and policy dataset that combines information from a range of organizations to give the Ministry a comprehensive view of each child and their family situation. The model also identifies avoidable fiscal costs associated with poor outcomes, thereby building a business case for early intervention.
Case study: simulation saves lives
Using many years of incident records, EY teams built a resource simulation and incident response model to help an Asian emergency services provider plan ahead. The model forecasts five years into the future by looking at actual incident response performance combined with geographic and demographic data. It predicts likely incident patterns by day, week and month, and can break forecasts down by type – from heart attacks to cooking fires. This helps the organization to make the best use of ambulances and other equipment, as well as securing the investment to meet future demand.
The landscape for governments is always changing – so must they
Powerful drivers – technological advances, urbanization, demographic shifts, global health pandemics, geopolitical and environmental threats – are permanently reshaping the landscape for governments.
In this hyper-connected and fast-changing world, traditional solutions simply won’t work. Public bodies need to both rethink the way they deliver services today and plan better for tomorrow.
Data analytics can help governments to tackle deep-rooted, intractable problems in a cost-effective way. Now’s the time to start exploring how this core tool could change the world for the better.
We’ve known for a decade or more that data analytics can, and should, be used for the public good. The COVID-19 crisis has proven the point – and governments shouldn’t stop now. To become more efficient, make informed decisions and meet the changing needs of citizens, they need to weave data analytics into everything they do.