At high risk of social and digital exclusion unless governments plan adequately for their needs, daily life is a struggle for this segment. Struggling Providers recognize that learning new skills is a way to gain a better job, but many lack the time, confidence and opportunity to do so. Critically, they lack access to technology, so have few technology skills. Struggling Providers rely heavily on public services, but think government fails to understand their lives and doesn’t do enough to help them. They would welcome more engagement with government to improve services.