How can the public sector effectively innovate to serve citizens better?
Knowledge is power. First, the sector needs a clear understanding of what’s driving the need to innovate. Whether this is about better allocating resources, keeping up with citizens’ expectations, working with the private sector to ensure a competitive economy, or attracting the next generation of public sector leaders, understanding the need is imperative.
Then, public sector organizations need to clearly understand what they’re trying to innovate — services, processes, regulatory models or policy design and implementation.
Last, but most important, public sector leaders need to clearly understand what operating model they intend to use to enable innovation given their specific needs, circumstances and talents.
In innovation, as it has in some other areas, government can learn from the approaches taken in the private sector, but ultimately every organization must chart its own course if it’s going to work. Keeping core fundamentals in mind can be the dividing line between a plan that works, and one that doesn’t.