Achieving quality health care with minimal harm

In Health

Health systems face macro challenges to improve patient safety and clinical outcomes while addressing cost challenges to increase efficiency so that every patient receives safe, high-quality care.

What EY can do for you

We use our strategic collaboration with Johns Hopkins University, as well as our performance optimization model, to help clients increase efficiency, improve effectiveness of health outcomes and become high-reliability organizations (HROs).

Purpose-led transformation

Safety and quality of patient care are front-and-centre challenges for hospitals worldwide. Waste, inefficient and unsafe providers, equipment problems, and avoidable hospital-based infections are common occurrences. Most alarmingly, US data show that medical errors are the third-highest cause of death.

These formidable challenges are now being addressed by EY and Johns Hopkins Medicine, two world leaders in their respective fields, through a proven and systematic process known as purpose-led transformation.

purpose-led transformation is rooted in a variety of key features especially crucial to the health care sector. Specifically, purpose-led transformation:

  • Inspires best results by encouraging diversity of thought
  • Boosts commitment and knowledge at all levels
  • Encourages stakeholder alignment by being open to input
  • Drives action through “doing, not learning”
  • Provides opportunities to adjust every step along the way
  • Defines short deadlines for faster delivery of results

Achieving high-reliability health care through safety and quality data insights

Hospitals face myriad challenges as they strive to provide quality health care with minimal harm. For example:

  • There is approximately $750 billion of waste in the US health system each year
  • Of the waste, 27% is due to unnecessary services
  • Inefficient and unsafe providers cause 17% of the waste
  • Prevention failures make up 7.2% of the waste
  • Medical error is the third-leading cause of death in the US

Additionally, while data should be at the forefront in providing viable solutions, it is often disparate and diffuse, falling far short of its potential to provide fast, accurate, harm-reducing analytics. At the same time, to guide patient care and management decisions, operational staff, administrators and payors are increasingly demanding added value from data.

Hospitals are often unable to meet these demands because they rely on one-size-fits-all, “off-the-shelf” platforms that fail to provide the needed customized analytics. Decisions are further impeded by “one-point-in-time” data and the lack of an in-house mechanism to house in one place the clinical, financial, supply chain, human resources, outcomes and research data needed for evidence-based analytics.

About our strategic collaboration with Johns Hopkins University

To help hospitals move toward zero harm and become high-reliability organizations, two world leaders in their respective fields, EY and Johns Hopkins Medicine, have formed a strategic collaboration. The collaboration brings together our extensive experience in the health care sector with more than 5,000 professionals worldwide and Johns Hopkins Medicine’s unequaled accomplishments in safety and quality control analytics.

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