Like other types of technology, digital twins also trigger a need for organizations to rethink the roles and responsibilities of human talent. The adage of today is “Technology will make things possible; talent will make them happen” — the technology is an enabler, rather than a replacer, and a manufacturer’s professionals will need to learn how to use different tools and draw on different skills.
Stakeholder analyses and engagement should be used to align on goals/KPIs for workgroups, and with those defined, an organization can better pinpoint the competencies needed to deliver. External (or in-house) tools can be used to identify gaps. Then focus resources on hiring the right talent and upskilling existing talent — for instance, through a qualifications program with rewards aligned to the business strategy. A culture of continuous learning is imperative, and external groups and alliances can be called upon for learning solutions or managed services.
These needs are similar for both control towers and strategic digital twins, although there are some differences to note. Control towers rely on a larger base of end users, at the planner/scheduler level, while strategic digital twins are more narrowly tailored to the manager level, including product, supply chain, finance, and commercial directors. Control towers also require talent that is more focused on root cause analysis and remediation, while strategic digital twins enable executive decision-making.
Companies face supply chain challenges today that are virtually unprecedented in modern times, and they should expect further disruption on the horizon. But while these challenges and the complexity of global operations are enormous, emerging technologies have also redefined what’s possible: delivering visibility where it has never existed before, bringing order to data that spans the globe, and replacing gut instincts and guesswork with analytics-driven insights.
Every transformation starts with an inspiration. At EY, we are creating an immersive experience where solutions like digital twins come to life, and the experience is personalized to your needs. The EY-Nottingham Spirk Innovation Hub in Cleveland, OH is where your transformation journey begins by co-creating your transformation roadmap and co-innovating with ecosystem partners.