Consumers are more concerned, not less
So, what’s changed since our EY Future Consumer Index last October? Despite the stabilization and recent decline in the impact of COVID-19 as vaccines are increasingly released and administered, people are more worried than ever.
Four months further into the pandemic, the percentage of people who think they will live in fear of COVID-19 for at least another year has risen from 37% to 40%.
Some 59% of people now say the pandemic has changed their life significantly, up from 53% in October. And 64% of those who say COVID-19 has changed their life believe it will remain changed even after the pandemic has been brought under control.
People are increasingly concerned about the health of their family, access to necessities, personal finances, and basic freedoms. This differs around the world.