1. Cut through the hype: Understand the real impact technology can have on your processes, people and solutions, now and in the future. It is important to look purposefully at the ways technology can improve existing, or create new, processes to improve business activities. But you need to build a digital approach from the frontline out so that the ideas generated are focused on responding to business, client and stakeholder needs and issues. It is not about implementing flashy new technology simply for the sake of it.
2. Don’t operate in silos: Avoid using technologies on a one-off basis. Maximize the impact that innovations offer by connecting different technologies, and then combining them with human capability. That is when you deliver a game-changing solution. Take robotic process automation (RPA), for example, a technology that 40% of high-growth entrepreneurs intend to implement over the next decade. RPA can help to automate repetitive, high-volume tasks. When used alone it has great advantages, such as increasing the speed, efficiency and accuracy of manual tasks. This in itself is progress. Yet, if machine learning is added, you reach another layer of sophistication – optimizing the potential of combined technology to improve existing processes or create new and improved ones.
3. Think people with technology: The crucial factor is how we connect technology and human capability in a digital ecosystem. It is the art of collaboration – human and machine combining forces to deliver the best that innovation offers.
Everyone wants to play a role in how their future is determined, and for very many of us it is now shaped by technology. It is disrupting much of what we know and at great speed, yet digital technology has the ability to make jobs more interesting and valuable. Utilizing the combined power of humans and machines has to be the ultimate innovation. And it is the only one that will truly bridge divisions to progress forward.
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