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E-commerce
E-commerce has become an essential business discipline, and it’s not just retailers who stand to gain from its innovations.
Our latest thinking
Innovate in a recession to emerge stronger
A recession is coming, and consumer and retail companies that can take it as an opportunity to innovate are likely to emerge stronger. Learn how.
07 Dec 2022
Jim Doucette
Future Consumer Index: Five consumer types you need to understand
The 11th wave of the global study explores the emerging priorities that will shape future consumption patterns. Learn more.
09 Nov 2022
Kristina Rogers
Prioritize commerce transformation to drive long-term gains
Increasing customer and market demands require a thoughtful e-commerce approach. Prioritizing stand-alone commerce transformation can empower retailers. Learn more.
09 Nov 2022
Warren Tomlin
Realizing Carrier Residential’s e-commerce ambitions
Learn how the EY teams and Shopify helped an e-commerce business redesign their distribution model.
07 Nov 2022
Warren Tomlin
How meeting customers in the metaverse can unlock lasting value
The metaverse is rewriting the rules of digital commerce. Brands must adapt their strategies to engage and thrive in this new landscape. Learn more.
20 Oct 2022
Brian Peterson
How to launch a sustainable direct-to-consumer business in no time
The Innovation and Experience Design practice at EY helped a Swiss cooperative identify a market niche and launch an entirely new business. Learn more.
28 Apr 2022
Mario Fäh
How will the metaverse change our behavior as it reshapes experiences?
The potential impacts of the metaverse on human behavior are yet unknown, but behavioral economics can help us explore the possibilities. Find out more.
22 Apr 2022
Nicola Morini Bianzino
How can you create a growth strategy where everyone wins?
Today’s growth-at-all-costs model is broken. It’s time to redefine growth that delivers value for everyone.
12 Apr 2022
Laurence Buchanan
Metaverse: 5 questions shaping the next frontier of human experience
The convergence of physical and digital in the metaverse presents both opportunities and challenges for businesses, governments and society. Learn more.
14 Feb 2022
Nicola Morini Bianzino
How EY can help
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The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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Discover how EY's data protection and privacy team can help your organization protect its information over the full data lifecycle.
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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EY FAAS teams can help address ESG and sustainability issues, investor concerns and improve ESG performance. Find out how.
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The EY-Shopify Alliance team can help your business activate and scale e-commerce to increase the potential of online commerce. Learn more.
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Supply Chain Reinvention helps clients effect a fundamental change in their performance to support sales growth, become more cost-competitive, minimize risk and improve operational resilience.
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The team
Kristina Rogers
EY Global Consumer Leader
Global leader for consumer industries. Marketing strategist. Worked in 20 countries. Harvard MBA. Photographer. Scuba diver. Canadian fiction reader. Mother of two.
Chicago, USA
Laurence Buchanan
EY Global Customer & Growth Leader; CEO, EY-Seren Limited
Helping clients navigate the transformation age through human-centered design and digital transformation.
London, GBR
Brian Peterson
Partner, Consumer Industries, Ernst & Young LLP
Innovative thinker. Transformational consultant.
Toronto, CAN
Pinakiranjan Mishra
EY India Consumer Leader; EY EMEIA Consumer Market Segment Leader
Photographer. Traveler.
Mumbai, IND
Janet Balis
EY Americas Marketing Practice Leader
Transformation leader in media and marketing. Innovator. Digital native. Change agent. Passionate advocate for women and gender parity. Influencer. Mother.
New York, USA
Robert Holston
EY US-West Consumer Market Segment Leader
Unlocking differentiated value for consumer-facing companies navigating an increasingly complex, connected digital world. Inclusive leader, high-performing team champion. Ironman triathlete. Foodie.
Miami, USA
