How your platforms can say yes to your customer

15 minute read 1 Jun 2018
By Yang Shim

EY Global Financial Services Technology Leader and Americas Financial Services Consulting Deputy Leader

Thought leader. Visionary. Experienced in digital transformation, strategy, business architecture, data and analytics, emerging technologies, intelligent automation, and cloud transformation.

15 minute read 1 Jun 2018

For financial services firms, going all-digital is not an option - it's an imperative.

Once a company decides to embark on digital transformation, our five key pillars can help guide the DET journey; Platform Thinking, Experience Thinking, Digitizing Legacy, Being Digital and Digital Trust.

Platform thinking

Financial services organizations have never been more awash in data. The challenge now is creating meaningful connections between the various pockets of date in order to generate rich, resonant digital business platforms.

Experience thinking

In the digital era, the user comes first. It's no longer just about the product itself, it's about how the customer feels about the entire experience.

Be digital

Digital doesn't just refer to technology - digital is a culture. A new way of thinking and behaving.

Digitizing legacy

Examine your operations through a digital lens and you'll see scores of inefficiencies.

Digital trust

Digital can be a tremendous boon for financial services organizations, but in a world based on transactions, it means nothing if the systems on which the platform resides aren't secure.

Summary

For financial services organizations, making the shift to a fully digital enterprise requires a complete, top-to-bottom, back-to-front, wholesale overhaul of the entire operating model. 

About this article

By Yang Shim

EY Global Financial Services Technology Leader and Americas Financial Services Consulting Deputy Leader

Thought leader. Visionary. Experienced in digital transformation, strategy, business architecture, data and analytics, emerging technologies, intelligent automation, and cloud transformation.