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Digital transformation
We collaborate with insurers on technology transformation programs and the deployment of digital tools. From concept to implementation, we work with you to develop strategies that optimize performance, drive efficiency and enhance quality.
What EY can do for you
Fueled by FinTech investments and InsurTech startups, insurance has become a hotbed of digital innovation. In response, insurers must embrace change and rethink business models to move towards a compliant, secure and digitally-enabled operating model to enhance customer, employee, partner and other stakeholder experiences. New digital tools and capabilities help streamline new product development, digital experiences and the transformation of key functions — from marketing, distribution, underwriting and claims to finance and accounting.
Those who fully embrace digital transformation can achieve significant competitive advantages by meeting tomorrow’s customer needs — driving operational agility to respond to changing marketplace expectations. To succeed, insurers must understand what’s possible and take decisive action to deliver value now and ignite long-term growth.
We collaborate with insurers on both large-scale transformation programs and targeted deployments of digital tools and capabilities. Our specific offerings include:
Eight components of digital transformation
EY’s insurance team helps insurers develop the critical skills and capabilities they need to deliver improved performance today and sustainable innovation tomorrow.
Explore our case studies
Redefining the insurance industry through digital transformation
We help build a digital NewCo based on simplicity, transparency and trust.
01 Jun 2020
David Connolly
How we orchestrated the digital transformation of a Fortune 500 insurer
Prioritizing, re-engineering and automating claims processes helped digitally drive operational improvement and cost benefits.
11 Feb 2019
David Connolly
How a new digital engagement model attracts and educates customers
A new end-to-end digital customer engagement model provides insurers with the opportunity to target millions of new customers.
11 Feb 2019
Bernhard Klein Wassink
Automation enhances insurer’s operations, finance and actuarial models
An RPA strategy accelerates efficiency by streamlining 12,000 FTE hours and improving transaction processing accuracy to over 95%.
11 Feb 2019
Isabelle Santenac
Our latest thinking
How curating ecosystems enables self-disruption
Nationwide Insurance required a new brand and a new technology platform to access a customer segment that may otherwise have been unobtainable.
10 Feb 2021
David Connolly
The team
Isabelle Santenac
EY Global Insurance Leader
Passionate transformation insurance leader. Inspiring the next generation of female leaders. Proud mother of three. Trail runner. Golfer. Skier. Loves traveling and cooking.
Paris La Défense, FRA
David Connolly
EY Global Insurance Technology Leader
Passionate about discovering ways for emerging technologies to improve the Insurance industry. Enjoy surfing, mountain biking and trail running.
San Francisco, USA
Preetham Peddanagari
EY EMEIA Digital Insurance Leader; UK Financial Services Technology Consulting Leader
Digital leader in insurance. Passionate believer in leveraging technology to improve businesses. Sports lover. Dad.
London, GBR
