In this episode, we explore challenges and opportunities facing investment banks, with a focus on customer centricity, employee experience and talent.
Firms operating across the capital markets, particularly investment banks, are facing an exceptionally challenging operating environment today. The COVID-19 pandemic, rising consumer expectations, and high inflation rates are all generational challenges that are now converging in 2023, and beyond, and are likely to shape the environment for some time.
Such volatility can also bring opportunities, as well as more ideas and dynamic transactions. It can also accelerate operational, cultural and technological transformation across sectors. So, how should investment banks be considering their approach towards sustained and successful transformation?
In this episode (Part 1 of 2), the discussion focuses on:
- Customer centricity,
- Employee experience,
- And talent pathways.
For your convenience, full text transcript of this podcast is also available. Read the transcript.
Episode 4 (Part 1)
Duration 26m 00s
In this seriesSeries overview
EY Oceania FinTech Leader, EY Asia-Pacific Payments Leader, EY Oceania Financial Services NextWave Innovation Leader; Partner, Financial Services Consulting, Ernst & Young