Meeting changing customer needs? Growing the bottom line?
Moving from paper-based records to a digital platform
A leading Australian financial planning and pension administrator wanted to introduce new digital technology and core software systems to reduce costs, provide better customer service and equip it to take advantage of new market opportunities.
The company provides financial and retirement advice services, as well as managing administrative functions such as record-keeping, reporting and customer interaction for one of Australia’s largest superannuation (company pension) funds.
“The company was established pre-internet, and many of its systems and processes were manual and paper-based,” explains Jeff Hall, Director, EY Wealth & Asset Management Advisory Practice.
“Part of our brief was to help digitize, standardize and simplify the business to be more efficient in its operations. The project entailed a massive transformation that required integration across the whole business.”