Trust by Design is a new perspective on risk and technology for leaders and organizations who want to embark on the journey of transformation and innovation, confident that they can create and sustain trust at every step.
Innovating with confidence in the Transformative Age
By following these five steps, organizations can create purposeful products and services that incorporate risk thinking from their very inception, making malfunctions less likely, errors less costly, restoring certainty, and boosting trust.
They can better prepare for unintended consequences, meaning that they are able swiftly react, mitigate and adjust operations to minimize damage. This leads to greater resilience, and improved chances of success in the short and long terms.
Internally, these initiatives also enable leaders to establish a sense of responsibility in employees, encouraging them to ‘do the right thing’ when making crucial decisions around technology. In parallel, they empower employees to interface confidently with consumers and stakeholders, secure in the knowledge that their organization’s technology is reliable and fit for purpose.
Ultimately, Trust by Design helps organizations prove to customers and the wider society that they can be trusted with technology, by giving them the right perspective to ensure reliable and effective performance of products and services at all times.
Summary
Organizations need to adopt a holistic-risk mindset as they embark on the journey of innovation. EY believes in the Trust by Design approach, which gives organizations the confidence that they can create and sustain trust at every turn, empowering them to thrive in the Transformative Age.