Cloud Managed Service, powered by AIOps

In Technology Consulting

EY have established a new AIOps driven Cloud Managed Services proposition that provides services based on your requirements and has a particular focus on Compliance, Operations, and Cyber Protection. Our dedicated team can help you build customised cloud solutions that support your business objectives and can be consumed under a single managed services agreement. 

As an Irish based managed services provider, EY has the expertise and knowledge to deliver end to end observability and support, across a range of solutions required to run your business on Cloud and Hybrid Cloud technologies. 

The EY Cloud Services Group is a Leader in IDC WW Microsoft Implementation Services and a Gold competency partner across Azure, Dynamics 365 and Microsoft 365 clouds. EY was awarded Dynamics 365 and Power Automate Partner of the Year 2022, Microsoft Ireland Partner Pledge of the Year 2022, Global Cloud-Native App Developer partner of the Year 2023 and Global Advisory Services Partner of the Year 2023.

Related topics Emerging technology Digital Technology Tech sector

The team

Brian Moroney

Brian Moroney

EY Ireland Partner, Head of Digital & Emerging Technologies

Paul Browne

Paul Browne

EY Ireland Partner, Head of Microsoft and Cloud Services Group

Uroš Djordjević

Uroš Djordjević

EY Ireland Partner, Head of Business Applications

What EY can do for you?

Cloud and Hybrid Cloud solutions are evolving at an exponential scale that traditional datacentres struggle to accommodate. The legacy approach to managing IT assets relies on reacting to events as they occur and cannot adapt to the pace of change. In turn, this affects an organisation’s capacity to effectively resolve incidents and support business services before they escalate to wider problems with more significant impacts.

EY have established a new AIOps driven Cloud Managed Services proposition that provides services based on your needs and has a particular focus on Compliance, Operations, and Cyber Protection. Our dedicated team can help you build customised cloud solutions that support your business objectives and can be consumed under a single managed services agreement. 

Core Client Service Offerings:

  • Cloud architecture, strategy, design & adoption

    Our EY Cloud Architecture capability is broad and can be scaled as required, from high-level business and enterprise architecture planning through to detailed implementation support of technical architecture components and the software development lifecycles associated with those activities. This includes:

    • Business and enterprise architecture
    • Technology and systems architecture
    • Reference architectures for specific cloud services e.g. Data Hubs and Landing Zones
    • Integration architecture, including robotic process automation (RPA) and service-oriented architecture (SOA)
    • Application architecture, including microservices and containers
    • Legacy modernisation

    Our forward-looking Cloud Strategy team works with clients on Cloud future state roadmaps and capabilities, utilising resources from across all Microsoft & Cloud Services teams within EY. We focus on: 

    • Solving client business problems and resolving strategic business objectives through cloud capabilities 
    • Cultivating collaborative innovation with enterprises and organisations
    • Working internally to drive best outcomes for clients across all Microsoft Azure, Office and Business products 
    • Identifying industry and sectoral business trends, and developing cloud accelerators and innovations in to bring insights to our clients in these areas

    In alignment to the global EY vision of “building a better working world”, we take an integrated approach to help organisations across the globe protect and build resilient technology services and infrastructure.

  • Cloud platform services

    Our Cloud Platform services team are a fundamental part of the service we deliver to our clients. We work in an agile manner to deliver solutions built in a sustainable and tailored fashion, using a broad skillset that allow us to:

    • Develop Landing Zone accelerators to assist client cloud platform adoption to occur in a consistent, scalable, and secure manner
    • Enable DevOps platform adoption to enable agile capability and improve time to market for features and applications 
    • Automate platform delivery to facilitate small iterative changes to occur frequently and to improve efficiency, reduce cost and provide competitive advantage
    • Enable a SRE model which facilitates next gen operations, reducing MTTR and facilitating change to happen more frequently and reliably in response to business requirements

  • Business applications, modern workplace and power platform

    Our BizApps, Modern Workplace and Power Platform teams are dedicated to modernising enterprise technologies to support business transactions in the digital world. They achieve this by:

    • Automating and accelerating time-consuming manual business process execution
    • Enabling digital worker productivity from anywhere at any time and on any device
    • Creating a culture of knowledge capture, curation and sharing to promote reuse of company intellectual capital
    • Providing centralised visibility into key organisational data
    • Enabling a modern workplace and defining the required strategy, governance and operating models
    • Developing applications using the M365 application stack

  • Blockchain strategy and architecture

    Our EY OpsChain teams support the complete business lifecycle. Our solutions include: 

    • EY OpsChain Contract Manager: Engage in a procurement workflow by issuing request for quotes, contracts, purchase orders and invoices across a network of trusted business partners.
    • EY Blockchain Analyser: Smart Contract & Token Review — Review the underlying code of smart contracts to increase confidence in blockchain-enabled transactions
    • EY Blockchain Analyser: Tax calculator — Upload transactions to download a Form 8949, which is used to calculate capital gains for US tax returns. 
    • EY OpsChain Traceability: Improve traceability and transparency across the supply chain through the use of notarisation and tokenisation. 
    • EY Blockchain Analyser: Reconciler – Bulk-reconcile on-chain and off-chain data to identify matches and mismatches of transactions.

  • Compliance

    • Cloud Risk Review & Compliance: EY Ireland offers a unique AIOps powered cloud risk review capability. These services enable the detection and prevention of security risks, reducing downtime, improving service availability and compliance. EY leverages AIOps to gain greater insights into an enterprise’s digital ecosystem, empowering organisations to target areas for cloud investment, realising business objectives more swiftly and with greater ease.
    • FinOps: EY’s FinOps Managed Service is offered as a core service, covering the day-to-day operations of managing a FinOps Practice with additional services available to support our clients’ capabilities. These include Cost Optimisation, Budgeting & Forecasting, Resource Utilisation, Alerting and Monitoring, Tagging and Proactive Analysis.
    • Sustainability: EY’s Cloud Sustainability Services, provides end-to-end services to take care of ESG reporting needs. This offering focuses on initially measuring ESG performance and taking a Green-Ops approach to strategically meeting targets. Green-Ops focuses on the operational aspects through which an organisation can optimise their ESG posture (including carbon footprint).

  • Operations

    • Service Desk: Providing operational continuity with end-user support across a range of services including multi-tiered levels of support for cloud-hosted applications and services.
    • Platform Support: Providing proactive management and maintenance of cloud and hybrid infrastructure and services.
    • Modern Workplace: Delivering an up-to-date, secure and stable workplace offerings utilising Microsoft 365 services including Identity, Devices, Apps & Data.
    • BizApps: Supporting business-critical solutions provided through Microsoft Business Applications within the Power Platform and Dynamics365 ecosystem.
    • DevSecOps: Accelerating secure application release and deployment cycles with operational management of development pipelines and supporting services.
    • Integrations: Support our clients on their adoption of different cloud providers and cloud platforms (Iaas, PaaS, SaaS). Our Managed Service Consultants have the skillsets and know how to support and optimise your cloud and hybrid cloud estates.

  • Cyber Protection Services

    • OpSec: Key practices can protect businesses of any size from cyber-crime, industrial espionage, and other malicious activity. Our service has security baked-in to all activities, which minimises risk of disruption to BAU activities for organisations. This includes identification of critical information, threat & vulnerability analysis, risk assessments, and applying countermeasures.
    • Proactive Hardening & Remediation: EYs Cloud Risk View provides a single view of controls and compliance across the cloud environment, with additional services provided by our dedicated team to ensure enforcement of findings. This includes identifying & remediating risks to data & resources within an environment, making sure all resources within any estate are configured in-line with industry-leading cybersecurity standards.
    • Data Loss Prevention & Protection: Use a full suite of methods to protect your data; including sensitivity labels that follow your data in your tenant, controls on how content can be used, automatic detection of sensitive data through trainable classifiers, etc. This protects against both deliberate theft and accidental data loss, meaning organisations are well-protected from the most common sources of data breaches.

EY MCSG Tools & Accelerators

  • EY Cloud Capability Assessment

    This method provides an approach for evaluating the maturity of cloud capabilities, identifying the target maturity of these capabilities for the client, and developing a plan to get to desired maturity

  • EY Cloud Application Disposition

    This method provides a consistent approach for understanding a client's current state environment, assessing the current state to identify pain points and inefficiencies, defining an improved future state, and developing a road map for implementing the desired future state.

  • EY Current State-Future State Assessment Method (CFAM)

    This method provides a consistent approach for understanding a client's current state environment, assessing the current state to identify pain points and inefficiencies, defining an improved future state, and developing a road map for implementing the desired future state.

  • EY Power Platform Centre of Enablement

    The EY Power Platform Centre of Enablement (CoE) solution consists of leading practices and accelerators that are designed to provide organisations with the tools needed to improve the returns on their Microsoft Power Platform investment and provide guidance to manage the citizen developer experience.

  • EY Cloud Centre of Excellence

    This accelerator provides our approach for helping clients accelerate their cloud migration journey by establishing the centralised center of excellence required to enable cross team coordination, visibility and efficiency.

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Cloud Managed Services brochure

Our dedicated team can help you build customised cloud solutions that support your business objectives.

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How EY Technology Consulting can help

Technology Delivery

We deliver technology-focused solutions based on industry best practices, processes, resources, tools and accelerators. Our teams deliver small, medium and large-scale multiyear programme transformations through Waterfall, Agile or adaptive hybrid approaches, based on customer requirements.

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Systems Engineering

Organisations are required to be flexible to meet the challenges facing their business. To support business growth, IT must deliver high-quality engineering and systems integration solutions when required and to a defined technical architecture. EY Systems Engineering teams are poised to support complex application development and integrations, allowing our clients to overcome complex technical challenges.

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Business & Technical Analysis

Our Business & Technical Analysts help clients turn strategy into realised business value, providing knowledge to help define requirements, deliver solutions and maximise value delivered. We bring a proven approach and accelerators and apply best practice learnings to develop solutions for our clients.

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Digital Assurance & Quality Engineering

EY are the leading Digital Assurance & Quality Engineering service providers in Ireland with a proven record of delivering quality to all our clients.

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SAP Services Group

EY is one of the leading SAP service providers in Ireland, with the largest brownfield and greenfield S/4Hana implementations in Ireland, our global practice is recognised by SAP as being the leader in new SAP products.

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Cybersecurity

Our cybersecurity team provides clients with a clear view of their current cybersecurity risk posture as well as the means to create, improve and operate the capabilities needed by the business. We offer specialist services across cybersecurity strategy and transformation, data privacy, digital identity, cloud security architecture, operational technology (OT) security, next generation threat detection and response, and penetration testing.

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IT Strategy & Architecture

More than ever, organisations need a clear technology strategy based around an architecture that supports new digital solutions and the evolution of legacy platforms. We create pragmatic, actionable IT strategies, target architectures and technology roadmaps that blend industry insight with a deep knowledge of sector-relevant platforms to create real business value. Our Strategy & Architecture capability is broad and spans IT strategy development, Enterprise and Solution architecture. We are helping our clients to develop a target architecture and a roadmap to get there.

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Data Engineering

Organisations are looking to build smarter and more efficient ways to operate their business, through new opportunities uncovered by their data. Our clients look to us as trusted advisors to provide insights on how to ingest, interpret, and manage their data.

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Intelligent Automation

Intelligent Automation (IA) combines Robotic Process Automation (RPA), digital and Artificial Intelligence (AI) technologies to automate and optimise end-to-end processes, resulting in significantly lower costs, improved performance, human productivity and business agility.

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Digital Manufacturing Technology

Digital Manufacturing Technology is at the core of any supply chain transformation project in life sciences, food & beverage, speciality chem or consumer packaged goods industries. Through the utilisation of data & process analytics and the latest digital enablers, we merge the physical and digital worlds to improve efficiency, and identify manufacturing process improvements by collaborating with People, Process and Technology at the right levels. Our Manufacturing 4.0 Digital Maturity Assessment Framework will be leveraged for Pharmaceutical Digital Maturity Assessments at Pharmaceutical Manufacturing sites to understand as-is maturity and identify Themes & Opportunities for Digital Transformation. We work closely with clients to create proof of concepts, drive innovation, and support solution adoption by enhancing and adjusting solutions to meet the specific needs of our clients.

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Technology Managed Services

EY’s Technology Managed Services team manage your IT infrastructure, delivering state-of-the-art technology, robust security, scalability, and compliance.

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