EY GCC Conclave 2021

Build the GCCs of the future

As Global Capability Centres (GCCs) move ahead in the maturity curve by driving complex transformations and bringing in new age capabilities, it has become important for organizations to adapt to the rapidly changing business and market environment. Talent, technology, new ways of working and revamped operating models are some of the key elements that are driving this transformation in the industry today.

This virtual edition of the EY Global Capability Centre (GCC) Conclave 2021 will focus on the theme “GCCs driving future fit organizations”.  Our platform will bring together cross industry leaders to discuss and deliberate on key trends, best practices and the future of the industry. The discussions will be focused around the key pillars of transformation, innovation, virtualization and talent. Each of this focus area would help the parent organization achieve in driving future fit.

Driving Transformation

As part of the impetus on digital transformation initiatives, GCCs
are reinventing products, engaging with customers, optimizing operations and empowering employees.

Virtualization

As organizations explore virtualization, borderless talent, workforce flexibility options and learning in a virtual environment. GCCs are increasingly focusing on developing future-ready leaders internally and are prioritizing talent management initiatives like right-skilling keeping long-term strategy in mind.

Innovation

With innovation and digital as key levers in this transformation journey, GCCs now own global processes, lead cross-functional teams, bring new products and services to the market and create new skill sets at the center.

Talent liquidity

GCCs must think more creatively about the talent pool. Employee engagement practices and talent management initiatives are paramount for success of any GCC with a sustainable focus on delivering customer centric offerings.