At the recently hosted EY GCC Leadership Forum, a virtual discussion with leaders from Global Capability Centers (GCCs) across sectors and functions, the focus was on a hybrid working model in the future. In the post pandemic world, one cannot ignore the importance of a hybrid model and the need for flexibility, for both employees and employers. Flexible working has become the new currency for attracting, retaining, and motivating top talent. This emerging phenomenon also clearly comes out as part of EY’s Work Reimagined Employee Survey 2021. The survey which covered more than 16,000 employees across 16 countries including multiple industries and job roles, states that given the choice, more than half of the employee respondents (54%) would choose flexibility in ‘when’ they work. By comparison, 40% want flexibility in ‘where’ they work. On an average, employees would want to work between two and three days remotely post the pandemic.
Flexibility is the master key in the return-to-work strategy
One aspect that clearly stands out is that the hybrid working model is here to stay, and that the future of work will be directionally more flexible, subject to regulatory considerations. Employee expectations are towards greater flexibility and they want a mix of work from home and office during the week.
The EY Work Reimagined Survey corroborates this point, stating that in India, 85% employee respondents believed, that their productivity can be accurately measured irrespective of location. However, we realize that GCCs in India are at different stages of evolution and have varying views about return-to-work strategies depending on the evolution stage, which ranges from early starter to mature center. Flexibility will still be a key lever, which can be used by organizations, to create a niche for themselves, in talent attraction and retention.
Another aspect which came out during the EY GCC Leadership Forum, is that not all employees are positively inclined towards a full return to the workplace at this moment, especially those who stay far from the office. Hence, organizations have a key role to play in communicating the future working model to their employees while keeping them at the centre of decision making. On the other hand, as Return-To-Office commences, some of the GCCs leaders have experienced, that with the workforce back in office, it has led to increased collaboration and alignment with the organizational culture, and positive employee feedback in terms of networking opportunities.