Today, the priorities of Global Capability Centers (GCCs) has shifted from back-office tasks to technology and innovation led initiatives. Their understanding of organizational resilience has further strengthened post the pandemic, and GCCs in India are making a continuous effort to recalibrate their existing operating model. They are also diversifying their talent pool and making key investments in digital technologies to become the global innovation hub for their parent organizations. Currently, as GCCs prepare for employees’ return to office, the priorities of GCC Heads must reflect the key business imperatives, including growth, innovation and scalability. GCC Heads must find the right multipliers backed by digital technologies to enable these business imperatives.