Summary
While on one hand the diminishing margins are under additional stress and on the other hand the customer needs are changing, and ways of working is becoming completely remote and digital. This has put CIOs on the driver seat to steer the Financial Services out of survival crisis. The key focus of CIO is cost optimization for ‘run the bank’, rapidly steering the ways of working for facilitating ‘change the bank aligned with new customer needs’ and enabling a virtual and digital workforce.