India’s banking and NBFC sector
2020 will see large financial institutions (FIs) exploring to upgrade their legacy anti-money laundering (AML) monitoring systems with advanced technology stacks as there is significant scope to enhance existing frameworks with respect to global regulatory guidelines. The COVID-19 pandemic can have a significant impact on financial crime compliance for FIs as risk and compliance teams are extending support around business continuity planning measures, there are issues around remote accessibility including reduced monitoring and a surge in customer escalations. Automating key processes such as fraud monitoring, sanctions screening, AML suspicious reporting and vendor and customer onboarding due diligence can help FIs tide over some of these challenges.
Technological transformation in a data-driven ecosystem
This year will see greater cognizance on user control and consent of data and Data Protection Officers will need to make data principals aware of and understand the privacy notice with respect to their personal data. The privacy notice will have detailed information about data principal rights, data processing activities, data recipients and grievance redressal process. CIOs operating in a global market will have to navigate through the complexities of new technology systems, consumer rights, regulations, and governance with a step-by-step approach. The process will be gradual as people, technology, and laws will continue to evolve and mature.
Unravelling new risks in a treacherous world
The COVID-19 outbreak had counterfeiters capitalizing on the consumer vulnerabilities, given the shortage in multiple product categories because of disruptions in the supply chain. The nation-wide lockdown disrupted the supply of goods as most manufacturing operations were scaled down or suspended. 2020 will see an increase in companies’ brand protection initiatives, stricter controls and vigil mechanisms to prohibit leakages of raw materials and packaging from the company’s own supply chain (scrap dealers or third-party vendors).
The last couple of years have seen an influx of cases around fake resumes, degrees, work experience and references, as well as misrepresentation of facts about the individual when applying for jobs. 2020 will see extensive use of technology to drive employee background checks, particularly important in a COVID-19 affected environment. One way is to deploy tools wherein candidates’ personal details are run through various proprietary databases. Organizations will be able to see the results through dashboards and keep track of recruitment and operational metrics.