4 minute read 19 Jun 2020
Managing for organizational integrity

How can companies demonstrate integrity and reinforce trust to secure the future?

By Arpinder Singh

EY Global Markets and India Leader, Forensic & Integrity Services

Leading forensic accountant and veteran expert witness. Advising global clients on compliance, anti-corruption and corporate governance. Disruptive thinker. Technology aficionado. Author.

4 minute read 19 Jun 2020
Related topics COVID-19 Forensics Trust

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EY’s Forensic Outlook 2020 lists key trends for organizations to demonstrate integrity, empower people and innovate to secure the future.

Globally, economic growth has seen an adverse impact amidst an already tepid market outlook, resulting in a sharp fall in markets, business interruptions and lockdowns. India’s financial sector is reeling under the impact of rising non-performing assets, money laundering; whistleblowing cases have seen an uptick and data privacy concerns have taken centerstage. The responsibility and accountability of the management is skyrocketing, demanding a refresher in their roles and approach to deal with new risks and a young workforce.

The COVID-19 outbreak has brought unprecedented challenges to businesses, economies and communities. Under these circumstances, businesses are exploring measured approaches to safeguard their employees, mitigating financial and operational exposure and building confidence among shareholders With this background, EY’s Forensic Outlook 2020 lists key trends for organizations to demonstrate integrity, empower people and innovate to secure the future. 

How refreshed CXO roles can shape strong ethical strategies

The Chief Executive Officer’s (CEO) role in moulding an organization’s culture has always been critical, with the tone at the top playing a key role. 2020 will cast a spotlight on the CEO’s responsibilities and decision-making capabilities when there are ethical dilemmas. Managing and responding to crisis situations in light of the COVID-19 pandemic will be a key factor defining leadership and building trust. Chief Information Officers (CIO) will have to find the balance between providing remote access to enable work from home and maintaining confidentiality of sensitive information. As organizational workforce become more digital, CIOs will play a key role in making sure that ethical boundaries are not overstepped when handling personal data. They will have to reassess the current access restriction - model so organizational assets are secure, without defeating the true purpose of the future of work.

Traversing fraud and geopolitical risks in a transformative age

The global economic climate is tempestuous to say the least, amidst unforeseen but escalating geopolitical tensions and trade wars that can have significant ramifications on countries worldwide. COVID-19 with its multiple concentration points has unleashed fury across nations. Certain countries will see a rise in cyber-attacks led by the coronavirus fears. 2020 will see organizations exploring many innovative methods and tools to manage corporate fraud and misconduct. Artificial Intelligence (AI), machine learning, the Internet of Things and analytics will be used in identifying areas of risk, monitoring internal and external threat vectors and investigations. Manual diligence intervention may be a challenge for companies and their compliance teams in the beginning. Monitoring will be a dominant area here to map suspicious transactions or patterns, anomalies and information flow.

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India’s banking and NBFC sector

2020 will see large financial institutions (FIs) exploring to upgrade their legacy anti-money laundering (AML) monitoring systems with advanced technology stacks as there is significant scope to enhance existing frameworks with respect to global regulatory guidelines. The COVID-19 pandemic can have a significant impact on financial crime compliance for FIs as risk and compliance teams are extending support around business continuity planning measures, there are issues around remote accessibility including reduced monitoring and a surge in customer escalations. Automating key processes such as fraud monitoring, sanctions screening, AML suspicious reporting and vendor and customer onboarding due diligence can help FIs tide over some of these challenges.

Technological transformation in a data-driven ecosystem

This year will see greater cognizance on user control and consent of data and Data Protection Officers will need to make data principals aware of and understand the privacy notice with respect to their personal data. The privacy notice will have detailed information about data principal rights, data processing activities, data recipients and grievance redressal process. CIOs operating in a global market will have to navigate through the complexities of new technology systems, consumer rights, regulations, and governance with a step-by-step approach. The process will be gradual as people, technology, and laws will continue to evolve and mature.

Unravelling new risks in a treacherous world

The COVID-19 outbreak had counterfeiters capitalizing on the consumer vulnerabilities, given the shortage in multiple product categories because of disruptions in the supply chain. The nation-wide lockdown disrupted the supply of goods as most manufacturing operations were scaled down or suspended. 2020 will see an increase in companies’ brand protection initiatives, stricter controls and vigil mechanisms to prohibit leakages of raw materials and packaging from the company’s own supply chain (scrap dealers or third-party vendors).

The last couple of years have seen an influx of cases around fake resumes, degrees, work experience and references, as well as misrepresentation of facts about the individual when applying for jobs. 2020 will see extensive use of technology to drive employee background checks, particularly important in a COVID-19 affected environment. One way is to deploy tools wherein candidates’ personal details are run through various proprietary databases. Organizations will be able to see the results through dashboards and keep track of recruitment and operational metrics.

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Summary

Organizations need to reinforce an ethical stance through action, over and above compliance frameworks, which may exist only in form.

About this article

By Arpinder Singh

EY Global Markets and India Leader, Forensic & Integrity Services

Leading forensic accountant and veteran expert witness. Advising global clients on compliance, anti-corruption and corporate governance. Disruptive thinker. Technology aficionado. Author.

Related topics COVID-19 Forensics Trust