EY partnered with Imperial College London’s Institute of Global Health Innovation (IGHI) and YouGov, to undertake a research into the use of digital technologies and data solutions in the Health and Social Sector (HSS) landscape. The research aims to understand how HSS providers have used digital solutions during the COVID-19 crisis and how they anticipate service delivery altering in the future. The objective of the study was also to gain insights on how several Health and Human Services (HHS) providers have unlocked the power of digital to redesign services and delivered effective and focused solutions, which led to better health outcomes for citizens and patients.
The report is based on a YouGov survey with responses from 2,243 health and human services professionals in six countries – India, Australia, Italy, UAE, UK, US. The number of respondents in India was 359.The findings reveal that the pandemic has accelerated the adoption of digital solutions and brought about a substantial shift in the attitudes of HSS professionals with respect to using technology in their everyday work. Interestingly, India has witnessed one of the highest adoptions of digital technologies by HSS organizations among the countries surveyed.
India success story with digital technologies and data solutions