Smart Health solutions

In Health

Smart health imagines what a hospital and health system can be in the digital health age, then builds it: a blend of physical and virtual care, connecting patients via sensors and smartphones to clinicians, connected buildings and their health data.

What EY can do for you

Smart health dares you to imagine what a hospital and health system can be in the age of digital health care, and then build it: a blend of physical and virtual care, connecting patients via sensors and smartphones to clinicians, connected buildings and their health data.

In health care, there are many ecosystems, quickly evolving technologies and massive amounts of data, all untidy and uncoordinated. EY teams have a strategic vision on how to use those tools, ecosystems, structures, and data to drive a better experience for providers and consumers. We believe digital should be woven into every aspect of an enterprise and collaborate with EY clients to stop “doing” digital and start “being” digital.

We’ve built an EY Smart Health Collaborative to bring health systems together that have made a commitment to share leading practices, discuss challenges, and talk to peers about different things they may encounter along the journey to becoming a smart health organization. Embarking on a smart health journey requires thoughtful consideration of known challenges and the rapidly evolving technology landscape, as well as strong change management. The EY Smart Health Collaborative can help guide health care organizations from wherever they are in their journey through issues like legislation, funding, cybersecurity and data privacy to support that these factors do not become roadblocks in their smart health transformations.

Smart Health Experience

Smart health starts by getting the consumer experience right through human-centered design, which is, quite simply, designing for people. By focusing upon what matters most to the health care consumer and to the workforce, EY works with organizations to create a more personalized technology-enabled health and well-being experience and a modernized work environment.
In a smart health system, automation and digitization are re-shaping how the entire system works together for a better care experience. We use an experience-led approach and work with hospitals and health systems to introduce digitally-enabled front-, middle- and back-office operations that support the end-to-end consumer and clinician experience.

The EY Smart Health Experience suite of solutions includes:

  • Persona definition
  • Patient, provider, employee, and broker journey mapping and service design
  • Ecosystem definition
  • Customer behavioral insights
  • Customer-led strategy, capability and roadmap creation
  • Business case definition
  • Digital employee and caregiver onboarding
  • Definition of wireframes and prototypes
  • Product development, launch and scale
  • Operating model definition
  • Experience led digital enterprise transformation

EY Smart Hospital and health transformation

Smart health connects people, the environment, and systems to form a virtual connected care environment. This delivers effective, proactive, and better care that is centered around the patient in the hospital, community or at home. EY Smart Hospital work leverages the wider ecosystem to create a virtual care platform, integrating data through interoperable patient record systems and digital enablers such as IoT, 5G, AI, and remote monitoring solutions. The work of EY teams extends across the health system: from implementing virtual care, to helping to optimize existing facilities and services, through to a complete transformation, including the planning, architectural and information systems design of new-build facilities. Transformation is built upon digital assets and analytics, helping to optimize performance and leading practices in modernization to realize efficiencies and drive a differentiated experience.

The EY Smart Hospital suite of solutions includes:

  • Virtual care masterplan
  • Smart hospital transformation
  • Smart health analytics, including macro supply/demand/ROI modeling, operational performance, and customer insights
  • Intelligent automation
  • Ecosystem and platform orchestration

EY teams support traditional hospitals and health systems in their transformation to smart health organizations in a value-oriented, controlled and agile way. We help by guiding hospitals, health systems and payers with questions like:

  • In which technologies should we invest in the coming years and which solutions are the most suitable for us?
  • How do we organize around the consumer and workforce experience at every point of the end-to-end care journey?
  • How do we judge who is the right technology partner to help us move ahead with our smart journey?
  • What strategic impact does a transformation to a smart hospital have?
  • How can technology unburden employees and keep them enthusiastic and motivated?
  • How do we involve employees and motivate them to embrace new technologies and adjust their way of working?
  • How do I define what capabilities will truly differentiate my brand in the market and establish an experience my customers need?
  • How do I create a frictionless and personalized ecosystem, enabling my customers to live healthier lives?
Case Study
The better the question. The better the answer. The better the world works.
Case Study

Case study: How tax technology established future-state tax and finance operations for a pharma major

The company reimagined its future by leveraging technology and talent for its India operations.

Case Study
The better the question. The better the answer. The better the world works.
Case Study

As a start-up, where do you want to end up?

The company wanted a futureproof and scalable system to manage accounting, payroll and tax processes.

A multinational specialty pharmaceutical group, headquartered in Europe, had recently set-up its business in India. As a start-up in the pharma sector in India, the company had limited visibility on the ever-changing and complex tax, compliance and regulatory environment surrounding the business.

With growing digitalization of tax and finance compliances across the globe and in India, the company was looking at a solution that leveraged digital solutions to help them in driving long-term efficiencies and agility in their tax and finance functions.

Further, given that the scale of operations for the client was likely to increase over the years, they needed a scalable and futureproof framework capable of risk-managed compliances.

To this extent, the client was seeking a trusted business advisor with strong industry and domain knowledge to help them in setting-up and running their accounting, payroll, and tax processes.

Tax solutions in newly established India operations
Case Study
The better the question. The better the answer. The better the world works.
Case Study

We integrated multiple tax and finance processes into one solution

Through a technology driven delivery model, the company could re-imagine its future-state tax and finance function.

The pharma company was looking at employing an integrated solution which could help them with the following:

  • Setting-up and operating the accounting, payroll and tax processes by leveraging subject matter expertise and deep industry knowledge.
  • Establishing a robust governance framework that enables timely and risk-managed compliance, complete visibility, and continued quality improvements.
  • Delivering tax and finance compliance efficiencies through a digital solution and ensure that the organization was prepared to respond to the digitalization of administrations.

We built and provided an integrated finance-tax offering as a single service provider to the client. Under this offering, EY supported the organization across the spectrum of their accounting, payroll and tax requirements, including corporate tax, indirect tax compliances, routine tax audit and statutory audit support and tax advisory work.

Based on the identified themes, we helped the client build a strategic tax and finance function, with industry leading practices, through the following:

EY’s client engagement team working with the international pharma company
End-to-end accounting, payroll & tax compliance support
Case Study
The better the question. The better the answer. The better the world works.
Case Study

Our solutions and market expertise are enabling growth and strategic expansion

We are helping unlock long-term efficiencies through robust governance, skill set integration, sector knowledge and experience.

With EY managing accounting, payroll and tax processes, the organization could focus on growing its operations in India and strategic initiatives. The organization realized that it could effectively navigate changes in the highly dynamic tax and regulatory environment, including matters such as emerging digital tax filing requirements.

We created a large impact for the company through the following key levers:

  • Robust governance and delivery framework

    aided by EY’s suite of digital solutions, to ensure quality reporting, timely and risk managed compliances, and adherence to strict data confidentiality norms.

  • Seamless co-ordination and integration

    across multiple skillsets and borders through a cohesive tax-finance service delivery model, including direct tax, indirect tax, accounting and bookkeeping and payroll, delivered through a cohesive tax-finance service delivery model, and strong teaming across borders.

  • In-depth sector knowledge

    demonstrated through the firm and the team’s experience, which helped the client visualize what they need to prepare for in terms of their newly set-up operations in India as well as our approach of adding value beyond the outsourcing engagement.

  • Leveraging EY’s market leading practice

    in the Life Sciences sector and tax and finance outsourcing space, leading to a cost-effective solution for the company.

EY’s solutions and services help organizations starting up in India establish their operations across multiple functions backed by deep industry expertise and skills.

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