What EY can do for you
Smart health dares you to imagine what a hospital and health system can be in the age of digital health care, and then build it: a blend of physical and virtual care, connecting patients via sensors and smartphones to clinicians, connected buildings and their health data.
In health care, there are many ecosystems, quickly evolving technologies and massive amounts of data, all untidy and uncoordinated. EY teams have a strategic vision on how to use those tools, ecosystems, structures, and data to drive a better experience for providers and consumers. We believe digital should be woven into every aspect of an enterprise and collaborate with EY clients to stop “doing” digital and start “being” digital.
We’ve built an EY Smart Health Collaborative to bring health systems together that have made a commitment to share leading practices, discuss challenges, and talk to peers about different things they may encounter along the journey to becoming a smart health organization. Embarking on a smart health journey requires thoughtful consideration of known challenges and the rapidly evolving technology landscape, as well as strong change management. The EY Smart Health Collaborative can help guide health care organizations from wherever they are in their journey through issues like legislation, funding, cybersecurity and data privacy to support that these factors do not become roadblocks in their smart health transformations.
Smart Health Experience
Smart health starts by getting the consumer experience right through human-centered design, which is, quite simply, designing for people. By focusing upon what matters most to the health care consumer and to the workforce, EY works with organizations to create a more personalized technology-enabled health and well-being experience and a modernized work environment.
In a smart health system, automation and digitization are re-shaping how the entire system works together for a better care experience. We use an experience-led approach and work with hospitals and health systems to introduce digitally-enabled front-, middle- and back-office operations that support the end-to-end consumer and clinician experience.
The EY Smart Health Experience suite of solutions includes:
- Persona definition
- Patient, provider, employee, and broker journey mapping and service design
- Ecosystem definition
- Customer behavioral insights
- Customer-led strategy, capability and roadmap creation
- Business case definition
- Digital employee and caregiver onboarding
- Definition of wireframes and prototypes
- Product development, launch and scale
- Operating model definition
- Experience led digital enterprise transformation
EY Smart Hospital and health transformation