Smart Health solutions

In Health

Accustomed to self‑directed experiences in other areas of their digital lives, consumers and clinicians expect something more from health care. Smart health transforms how care is organized, optimizing the health experience – a key differentiator in long‑term value for the health industry.

What EY can do for you

Smart health dares you to imagine what a hospital and health system can be in the age of digital health care, and then build it: a blend of physical and virtual care, connecting patients via sensors and smartphones to clinicians, connected buildings and their health data.

In health care, there are many ecosystems, quickly evolving technologies and massive amounts of data, all untidy and uncoordinated. EY teams have a strategic vision on how to use those tools, ecosystems, structures, and data to drive a better experience for providers and consumers. We believe digital should be woven into every aspect of an enterprise and collaborate with EY clients to stop “doing” digital and start “being” digital.

We’ve built an EY Smart Health Collaborative to bring health systems together that have made a commitment to share leading practices, discuss challenges, and talk to peers about different things they may encounter along the journey to becoming a smart health organization. Embarking on a smart health journey requires thoughtful consideration of known challenges and the rapidly evolving technology landscape, as well as strong change management. The EY Smart Health Collaborative can help guide health care organizations from wherever they are in their journey through issues like legislation, funding, cybersecurity and data privacy to support that these factors do not become roadblocks in their smart health transformations.

Smart Health Experience

Smart health starts by getting the consumer experience right through human-centered design, which is, quite simply, designing for people. By focusing upon what matters most to the health care consumer and to the workforce, EY works with organizations to create a more personalized technology-enabled health and well-being experience and a modernized work environment.
In a smart health system, automation and digitization are re-shaping how the entire system works together for a better care experience. We use an experience-led approach and work with hospitals and health systems to introduce digitally-enabled front-, middle- and back-office operations that support the end-to-end consumer and clinician experience.

The EY Smart Health Experience suite of solutions includes:

  • Persona definition
  • Patient, provider, employee, and broker journey mapping and service design
  • Ecosystem definition
  • Customer behavioral insights
  • Customer-led strategy, capability and roadmap creation
  • Business case definition
  • Digital employee and caregiver onboarding
  • Definition of wireframes and prototypes
  • Product development, launch and scale
  • Operating model definition
  • Experience led digital enterprise transformation

EY Smart Hospital and health transformation

The EY Smart Health Experience suite of solutions includes:

  • Persona definition
  • Patient, provider, employee, and broker journey mapping and service design
  • Ecosystem definition
  • Customer behavioral insights
  • Customer-led strategy, capability and roadmap creation
  • Business case definition
  • Digital employee and caregiver onboarding
  • Definition of wireframes and prototypes
  • Product development, launch and scale
  • Operating model definition
  • Experience-led digital enterprise transformation

EY Smart Health Analytics 

EY teams are working with health organizations to help them use smarter analytics that provide a more complete view of the patients and communities they serve. Combining and analyzing data from the wealth of available sources – from wearable devices to social and economic indicators – makes health care more personal, more effective, more efficient and more equitable. That means better insights for you, driving better health care for everyone.

How EY Smart Health Analytics supports you

1. Curate live data sets that you control

Combine data from a full range of internal and external sources to create live data sets that provide a comprehensive view of each patient. Retain full control of your data and how it is used.

2. Analyze your data in ways that matter to you

Use data sets and algorithms that are customized to meet your specific needs, so you create relevant insights based on a fuller understanding of the patients and populations you serve. Identify how a patient’s wider context could affect their health today and, in the future, and how you could provide better care and support with the resources at your disposal.

3. Drive action that makes a real difference

Make it easier for people across your health ecosystem – including clinicians, management and partners – to understand your insights so they can take action that makes a difference. Use powerful visualizations to filter out what doesn’t matter and to focus on what does. Share relevant insights with patients in ways that improve their care and build trust.

EY teams are working with health organizations to help them use smarter analytics and algorithms that give them a more complete view of the patients and communities they serve. Combining and analyzing data from the widest possible range of sources – from wearable devices to social and economic indicators – makes health care more personal, more effective, more efficient and more equitable. Better insights for you can mean better health care for everyone.

EY Smart Hospital and Health Care Transformation

Health care transformation connects the dots between operations, people, the environment and technology to deliver more connected and efficient care. The EY Health Care Transformation team supports health care providers and payers in their journey from traditional to smart by leveraging virtual care platforms, interoperable patient records and digital enablers (e.g., the internet of things (IoT), 5G, artificial intelligence (AI), remote monitoring) to optimize care and shift the focus from volume to value in a controlled and agile way.

We bring deep knowledge and insights that help you balance clinical outcomes, cost and operational optimization, patient experience and talent management to transform and optimize your organization.

EY Health care Transformation teams work across the health ecosystem: from establishing clinical operations initiatives to implementing the architecture and operations around digital assets and analytics. Our goal is to help our clients realize efficiencies and drive a differentiated experience by sharing leading practices that optimize performance and enable better outcomes.

EY Virtual Care

EY teams are working with health organizations to help them design and implement virtual care models that transform what they do, how they do it, and the results they achieve. Virtual care can mean better health and a better care experience for patients and their families, greater job satisfaction for health workers at every level, and better outcomes for health systems overall. Virtual care works best when it works for everyone.

How EY Virtual Care supports you

1. See where virtual care can transform how you work

Create and model different scenarios that reveal where your resources are currently focused. Identify how virtual care could help you make better use of scarce facilities, finances and people. Access the business, health management, and clinical knowledge needed to understand the complexity of your organization and to find ways of making it work better.

2. Identify clear benefits and actionable priorities

Define where specific virtual care investments could make a measurable difference to health outcomes for the patients and populations you serve. See how better outcomes and better performance translates into financial value for your organization. Create a roadmap and actionable plans to capture this value and to make it happen at scale.

3. Move forward at speed

Build cultural and financial support for virtual care by showing that the interventions you are putting in place achieve the expected return on investment and make a measurable improvement patient outcomes. Help implement new virtual care models and technologies, integrate them with your existing digital and data infrastructure, and help manage growing user demand.

EY teams are working with health organizations to help them design and implement virtual care models that transform what they do, how they do it, and the results they achieve. That means better health and a better care experience for patients and their families, greater job satisfaction for health workers at every level, and better outcomes for health systems overall. Virtual care works best when it works for everyone.

EY Connected Health Cloud

EY teams are working with health organizations to create open, connected technology ecosystems that help enable better patient experiences and better health outcomes. And when it’s quicker and easier to share deeper data, everyone serving the patient benefits. Connected health care means better health care.

How EY Connected Health Cloud supports you

1. Makes data available in a format that works

Create and structure data in a computer readable format that captures the rich complexity of information needed to transform patient experiences and outcomes. Modern health care interoperability standards like Health Level Seven (HL7) fast healthcare interoperability resources (FHIR) only capture a fraction of the data needed for the ecosystems of the future.

By contrast, EY Connected Health Cloud is built with the combination of openEHR, a semantically rich format that captures far more patient information, to store and publish data and HL7 FHIR for exchanging data for specific use cases. The openEHR data definitions are publicly available in multiple languages, and link with broadly accepted health terminology standards like SNOMED clinical terms (CT) and logical observation identifiers names and codes (LOINC) and is independent of any technology vendor. The better the data you collect, the better the health care you can provide.

2. Makes data available where and when it’s needed

Create open data platforms, so everyone can provide and access data from a range of devices and systems. When data is connected and flowing easily, you can support people to do their best work – from frontline clinical staff caring for patients today, to health managers and leaders planning for the future. These open data platforms should adhere to the findable, accessible, interoperable, and reusable (FAIR) principles and allow data to be captured once and shared in a secure, private way many times.

3. Builds a future-ready data infrastructure

Modern open data interfaces, including representational state transfer application programming interfaces (REST APIs) make it easier for you to add new technologies and partners to your ecosystem, so you can innovate faster. Semantically rich data formats that capture a more complete picture of the patient give you the platform needed to deliver personalized care over the patient’s lifetime.

EY teams are working with health organizations to create open, connected technology ecosystems that help enable better patient experiences and better health outcomes. When it’s quicker and easier to share deeper data, everyone serving the patient benefits. Connected health care means better health care.

Case Study
The better the question The better the answer The better the world works
Case Study

Case study: How tax technology established future-state tax and finance operations for a pharma major

The company reimagined its future by leveraging technology and talent for its India operations.

Case Study
The better the question The better the answer The better the world works
Case Study

As a start-up, where do you want to end up?

The company wanted a futureproof and scalable system to manage accounting, payroll and tax processes.

A multinational specialty pharmaceutical group, headquartered in Europe, had recently set-up its business in India. As a start-up in the pharma sector in India, the company had limited visibility on the ever-changing and complex tax, compliance and regulatory environment surrounding the business.

With growing digitalization of tax and finance compliances across the globe and in India, the company was looking at a solution that leveraged digital solutions to help them in driving long-term efficiencies and agility in their tax and finance functions.

Further, given that the scale of operations for the client was likely to increase over the years, they needed a scalable and futureproof framework capable of risk-managed compliances.

To this extent, the client was seeking a trusted business advisor with strong industry and domain knowledge to help them in setting-up and running their accounting, payroll, and tax processes.

Tax solutions in newly established India operations
Case Study
The better the question The better the answer The better the world works
Case Study

We integrated multiple tax and finance processes into one solution

Through a technology driven delivery model, the company could re-imagine its future-state tax and finance function.

The pharma company was looking at employing an integrated solution which could help them with the following:

  • Setting-up and operating the accounting, payroll and tax processes by leveraging subject matter expertise and deep industry knowledge.
  • Establishing a robust governance framework that enables timely and risk-managed compliance, complete visibility, and continued quality improvements.
  • Delivering tax and finance compliance efficiencies through a digital solution and ensure that the organization was prepared to respond to the digitalization of administrations.

We built and provided an integrated finance-tax offering as a single service provider to the client. Under this offering, EY supported the organization across the spectrum of their accounting, payroll and tax requirements, including corporate tax, indirect tax compliances, routine tax audit and statutory audit support and tax advisory work.

Based on the identified themes, we helped the client build a strategic tax and finance function, with industry leading practices, through the following:

EY’s client engagement team working with the international pharma company
End-to-end accounting, payroll & tax compliance support
Case Study
The better the question The better the answer The better the world works
Case Study

Our solutions and market expertise are enabling growth and strategic expansion

We are helping unlock long-term efficiencies through robust governance, skill set integration, sector knowledge and experience.

With EY managing accounting, payroll and tax processes, the organization could focus on growing its operations in India and strategic initiatives. The organization realized that it could effectively navigate changes in the highly dynamic tax and regulatory environment, including matters such as emerging digital tax filing requirements.

We created a large impact for the company through the following key levers:

  • Robust governance and delivery framework

    aided by EY’s suite of digital solutions, to ensure quality reporting, timely and risk managed compliances, and adherence to strict data confidentiality norms.

  • Seamless co-ordination and integration

    across multiple skillsets and borders through a cohesive tax-finance service delivery model, including direct tax, indirect tax, accounting and bookkeeping and payroll, delivered through a cohesive tax-finance service delivery model, and strong teaming across borders.

  • In-depth sector knowledge

    demonstrated through the firm and the team’s experience, which helped the client visualize what they need to prepare for in terms of their newly set-up operations in India as well as our approach of adding value beyond the outsourcing engagement.

  • Leveraging EY’s market leading practice

    in the Life Sciences sector and tax and finance outsourcing space, leading to a cost-effective solution for the company.

EY’s solutions and services help organizations starting up in India establish their operations across multiple functions backed by deep industry expertise and skills.

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