3 minute read 28 Aug 2020
Healthcare worker seeing her son through window

How alliances are coming together during a time of distancing

Authors

Greg Sarafin

EY Global Alliance and Ecosystem Leader

Passionate about improving the pace and scale of value creation. Fearless business strategist. Former entrepreneur and dot-commer. Unabashed binge watcher. Traveler, foodie and father of three.

Hanne Jesca Bax

EY EMEIA Markets & Accounts Leader

Experienced leader blending different cultures, generations, mindsets and genders.

3 minute read 28 Aug 2020
Related topics Consulting Alliances COVID-19

Governments around the world are struggling to manage the COVID-19 pandemic.

Evidence of this is seen in the difficulties they encounter capturing and monitoring community concerns, tracking and reporting on the progression of the virus, providing accurate information on transmission and cure, and directing people to the right resources for help. Given the restrictions on large-scale meetings and social-distancing directives, with many countries going into lock-down, communication by digital means is becoming a growing imperative.

Here to help

EY, SAP and Qualtrics recognize the issues this worldwide pandemic presents. Together, we have collaborated to deliver comprehensive solutions and services to help governments interact with their citizens, health care workers and call centers to collect real-time data that can be quickly analyzed to aid crisis management responses. Together, we will help governments communicate with their people efficiently and effectively through a digital channel bringing immense and immediate benefits in the current crisis.

Our portfolio of solutions offerings

  • COVID-19 Initial Pre-Screening and Routing: This online, guided pre-screening questionnaire allows citizens concerned about COVID-19 to enter their symptoms, and automatically routes them to appropriate online resources or to contact their doctor. It provides instant access to relevant health and safety resources and produces automatic reports that identify any gaps in information availability.
  • COVID-19 Dynamic Call Center Script: Local governments are standing up call centers (often for the first time) to respond to the crisis. To reduce call volume, and provide accurate, up-to-date information to callers, this solution directs citizens to the right resources based on their interests/questions. It also includes automatic reporting showing caller trends, patterns, and gaps in information requests.
  • COVID-19 Healthcare Workforce Pulse: Governments need to monitor healthcare providers and their frontline healthcare workers within healthcare systems, hospitals, pharmacies, and clinics. This Healthcare Workforce Pulse is designed to capture feedback on the resources, safety, resilience, and communication needs of those treating patients with the disease.
  • COVID-19 Critical Care Protocol: This is a customized EY solution for governments and ministries of health directed at early identification for critical care—high-risk patients. This solution utilizes guidelines from the World Health Organization and the Edmonton Frailty Scale and is powered by a critical care protocol algorithm. The solution assists in early flagging of high-risk patients by sharing and analyzing results in real time, allowing for more targeted allocation of critical care services that are already in short supply. 

Why EY, Qualtrics and SAP

  • EY will help your teams identify audience personas and tailor surveys and dashboards to ensure the appropriate data is collected to enable you to make timely outcome focused decisions.
  • EY will virtually and digitally work with your teams to implement Qualtrics’ proven software, which is available on the cloud today. The offering is quick to deploy and provides immediate results.
  • EY will support your teams with the development of daily surveys hitting the key areas of concern and publish information via Qualtrics on an ongoing basis throughout the crisis.
  • EY will customize analytics solutions to provide insights to identify and underpin action plans you will need to deploy.
  • Qualtrics, an SAP company, is the world’s leading experience management platform.
  • Qualtrics is GDPR, HIPAA, HITRUST and, in the US, FedRamp compliant — maintaining the highest levels of security and privacy protection available.
  • SAP will make Qualtrics on the cloud available to governments in need during this crisis.
  • SAP will give people immediate access to Qualtrics on their mobiles to transmit data and receive information.

Summary

Governments around the world are struggling to manage the COVID-19 pandemic. Evidence of this is seen in the difficulties they encounter capturing and monitoring community concerns, tracking and reporting on the progression of the virus, providing accurate information on transmission and cure, and directing people to the right resources for help.

To help manage the impact of the pandemic, EY, SAP and Qualtrics have collaborated on providing agencies with a comprehensive set of services and solutions to meet the initial urgent and critical needs of governments globally.

About this article

Authors

Greg Sarafin

EY Global Alliance and Ecosystem Leader

Passionate about improving the pace and scale of value creation. Fearless business strategist. Former entrepreneur and dot-commer. Unabashed binge watcher. Traveler, foodie and father of three.

Hanne Jesca Bax

EY EMEIA Markets & Accounts Leader

Experienced leader blending different cultures, generations, mindsets and genders.

Related topics Consulting Alliances COVID-19