Businesswoman with digital tablet looking at car in showroom

How automotive dealers and manufacturers shift from physical to digital

In this episode, our speakers share insights into the shift the automotive dealership and original equipment manufacturers have had to make to engage a new digital native customer.

The COVID-19 pandemic became an opportunity to fast track the digitization of the automotive sector. Manufacturers and dealers have had to shift their way of operating to encompass the new digital native consumer and a “digical” – digital and physical – way by which automotive cars are purchased by consumers.

Key takeaways:

  • Dealership model changes: a shift to online customer purchase behavior accelerated due to COVID-19; customers can interact and receive an online experience for purchase of both new and used cars.
  • Collaboration for OEM (original equipment manufacturers) and dealers; a fast evolution of the end-to-end transaction has shifted online, including payments, and deliver.
  • Future forecasting: what kind of purchase models are consumers likely to encounter in the new digitized dealership world and how will they receive the best service?

For your convenience, full text transcript of this podcast is also available. Read the transcript.

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Presenters

Martin Cardell
EY Global Mobility Solutions Leader
David Borland
EY UK&I Automotive Leader
Peter Matthews
EY UK&I Advanced Manufacturing & Mobility Leader

Podcast

Episode 07

Duration 11m 50s

In this series

series overview
(Event List - Manual)

How automotive dealers and manufacturers shift from physical to digital

In this episode, our speakers share insights into the shift the automotive dealership and original equipment manufacturers have had to make to engage a new digital native customer.
Podcast

Episode 07

Duration
11m 50s

Presenters

Martin Cardell

EY Global Mobility Solutions Leader

David Borland

EY UK&I Automotive Leader

How mobility companies seek ways to stay relevant amid disruption

In this episode, Akshi Goel, EY Global Advanced Manufacturing & Mobility Analyst, shares her insights about the key themes discussed by mobility sector leaders during the second quarter earnings calls.
Podcast

Episode 06

Duration
11m 35s

Presenters

Akshi Goel

EY Global Advanced Manufacturing & Mobility Analyst

How manufacturers are exploring every avenue to stay resilient

In this episode, Julia Rosenthal, EY Global Analyst for Advanced Manufacturing, shares her insights about the key themes discussed by leaders during the second quarter public earnings calls.
Podcast

Episode 05

Duration
12m 03s

How manufacturers can future-proof their supply chains

In this episode, Sven Dharmani shares his insights on how to build a more resilient supply chain during the COVID-19 pandemic and beyond.
Podcast

Episode 04

Duration
11m 40s

Presenters

Sven Dharmani

EY Global Advanced Manufacturing & Mobility Supply Chain Leader

How transportation will be revolutionized by data analytics

In this episode, Kevin Custis shares his insights on the impact the COVID-19 pandemic has had on the transportation sector.
Podcast

Episode 03

Duration
17m 32s

Presenters

Kevin R. Custis

EY Global Transportation Industry Leader

How to build a resilient automotive supply chain to plan for the next crisis

In this episode, David Sanders shares his insights on the impact the COVID-19 pandemic has had on automotive supply chains.
Podcast

Episode 02

Duration
10m 39s

Presenters

How manufacturing can improve resilience through liquidity management

In this episode, David Gale shares his insights on liquidity for the manufacturing industry during the COVID-19 pandemic.
Podcast

Episode 01

Duration
04m 22s

Presenters

David M. Gale

EY Global Advanced Manufacturing Strategy and Transactions Leader