Press release

29 Apr 2020 Kuala Lumpur, MY

EY Malaysia implements SAP Customer Experience solutions to facilitate medical supplies to hospitals in Malaysia’s battle against COVID-19

Ernst & Young Advisory Services Sdn Bhd (EY Malaysia) has implemented an application developed by SAP for the Government-Linked Companies (“GLC”) and Government-Linked Investment Companies (“GLIC”) Disaster Response Network (“GDRN”) in support of the GDRN’s response to the COVID-19 pandemic.

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Ernst & Young Advisory Services Sdn Bhd (EY Malaysia) has implemented an application developed by SAP for the Government-Linked Companies (“GLC”) and Government-Linked Investment Companies (“GLIC”) Disaster Response Network (“GDRN”) in support of the GDRN’s response to the COVID-19 pandemic.

The SAP Customer Experience solutions which include SAP Sales & Service Cloud (aka C4C) were implemented by EY Malaysia and delivered to GDRN within a week. They aim to provide optimum logistical support and response to organisations working to assist Malaysia’s Ministry of Health (MoH) supply ventilators and protective equipment to hospitals as well as other health-related organisations under its wings.

The application will also be instrumental in channelling pledges from institutions and individuals looking to contribute hospital-related items via an integrated platform.

Shahira Ahmed Bazari, Managing Director of Yayasan Hasanah, expressed her appreciation to EY Malaysia and SAP in stepping up for Malaysia during this critical time in the nation’s battle against the COVID-19 pandemic.

“We are heartened by the support extended by organisations such as EY and SAP that have helped the GDRN-led effort to improve our relief and support for MoH and other humanitarian assistance in a coordinated and streamlined manner. We are confident that this collaborative spirit and collective effort within the private sector will continue to have a meaningful impact on the overall effort against COVID-19,” said Shahira.

Organisations or individuals that wish to contribute via GDRN and Yayasan Hasanah may contact:

Anita Ahmad
Head, Community Development and Humanitarian Disaster Relief, Yayasan Hasanah
Mobile: +6019-2782707

Izad Ismail
Head, Corporate Responsibility & External Stakeholders Management, Telekom Malaysia Berhad & Head, GDRN Secretariat
Mobile: +6019-3366035

Chow Sang Hoe, EY Asean Advisory Leader, affirmed that the nation’s healthcare providers who are on the frontline need to be well-supported in their efforts to protect and save lives.

“We believe that the SAP application as implemented by EY will contribute greatly towards better coordinating the needs of the various government hospitals and facilities, including the distribution of personal protective equipment (PPE) such as masks and gloves,” said Chow.

Meanwhile, SAP Malaysia Managing Director, Hong Kok Cheong said that intelligence and integration are key to a seamless supply chain and SAP is pleased to be providing its technologies to drive efficiency and effectiveness in facilitating better healthcare services.

On a global level, EY, SAP and Qualtrics have announced a collaboration to provide agencies with a comprehensive set of services and solutions to meet the initial urgent and critical needs of governments. These offerings are helping organisations take immediate action in the fight against COVID-19 and are available to more than 90 countries worldwide. In addition, the services and solutions are provided in eight languages – English, Arabic, Italian, Spanish, Dutch, French, German, and Greek – through EY implementation and enablement services.

In a joint statement published recently, the organisations said: “Governments around the world are having to act quickly and decisively as they lead their citizens through uncertain times.”

“These solutions and services help governments quickly interact with their citizens at scale by providing a means of collecting and analysing data in real time. This allows them to take immediate action amid an ever-changing situation and bring immense benefit to their citizens during the current crisis. We are proud to stand together to help governments use the power of experience management to navigate this difficult and unsettling situation as we all work to keep our communities and loved ones healthy and safe,” added the statement.

Notes to Editors

About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via For more information about our organization, please visit

This news release has been issued by Ernst & Young Advisory Services Sdn Bhd, a member of the global EY organization.

About SAP

As the Experience Company powered by the Intelligent Enterprise, SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit

About GDRN

The GDRN, together with various partners comprising 29 private sector organisations, is working together to streamline GLC and GLIC’s support and assistance to the Ministry of Health in responding to the COVID-19 pandemic, as well as other direct humanitarian aid to B40 and other vulnerable communities.

The GDRN was created in 2013 through the Putrajaya Committee for GLC High Performance (“PCG”) with Khazanah Nasional Berhad as its Secretariat. The network was successfully deployed between 2013 and 2019 in various relief and reconstruction work, especially during the major floods that occurred in Kelantan, Pahang, and Johor, amongst others. Since 2014, the GDRN Secretariat is led by Telekom Malaysia Berhad, as the Successor Entity to the PCG.