EYe on Banking

EYe on Banking: Next wave Banking / Banking Horizons 2021 and after

In his keynote Jan Peter Balkenende, former Prime Minister of The Netherlands, will inspire senior executives in financial services on the future of banking.  He will be accompanied by our Senior Partners for insightful panel discussion on banking transformation across business models, customer experiences,  regulations and operations.


Frederieke Hegger
Frederieke Hegger
Facilitator, journalist and news anchor at economic news channel RTL Z
Jan Peter Balkenende
Jan Peter Balkenende
Former Prime Minister of The Netherlands and External Senior Advisor to EY
André ten Damme
EY Netherlands, Financial Services Managing Partner
Alexander Beijer
​Global Client Service Partner and EMEIA Consulting Leader for Banking & Capital Markets
Zeynep Deldag
EY Netherlands, Banking and Capital Markets Leader
Siobhan Tipping
EY Netherlands Partner Financial Services


EY Netherlands
Multidisciplinary professional services organization


This program qualifies for PE points.

Time your local time

Join us online with the following program:

Plenary session: Banking Industry - Now, Next and Beyond

  • Time: 10:00 - 12:00
  • Key Note Speaker: Jan Peter Balkenende, former Prime Minister of The Netherlands and External Senior Advisor to EY
  • Panel discussion: Banking Transformation, moderated by EY professionals

Breakout session: Technology Transformation and digitalisation - How does technology transform banking and how does it help the bank to be disruptive

  • Time: 13.00 - 13.50
  • Speakers: client and EY professionals

    Fueled by the ongoing technology revolution and accelerated by rapidly changing customer behavior due to the Covid pandemic, the transformation of the banking sector is fundamental. EY’s Transformation Realized System enables continuous transformation. This session will showcase three responses to address these challenges:
    • Discover Bank; a fully digital bank delivered on the SAP banking services platform in 9 months
    • ServiceNow as enabler to digitize banking processes, e.g. payments
    • Nexus, EY’s ecosystem for financial services

Breakout session: Regulation - How do bank transform while being complaint to increased regulations?

  • Time: 14.00 - 14.50
  • Speakers: EY professionals

How do banks transform whilst staying aware of and compliant with current and upcoming regulation? Hear from our team of regulatory experts and a number of our clients on the way they approach this challenge. We will share various perspectives and insightful use cases based on which a lively discussion is to be expected.

Breakout session: Operations - How to achieve Customer-Obsessed Operational Excellence with Zero Operations?

  • Time: 15.00 - 15.50
  • Speakers: client and EY professionals

The banking landscape is changing due to higher customer expectations, new technologies, and increased competition from new entrants. As a result operations is also changing. Organizations are shifting towards Customer-Obsessed Operational Excellence. How can you get a fully integrated operations and technology strategy that is data/metric driven, while at the same time making sure that you have flexible operations to respond to shifting customer preferences?

Breakout session: Customer Journey - How thinking like a customer can transform your customers’ onboarding experience?

  • Time: 16.00 - 16.50
  • Speakers: client and EY professionals

Your customers’ first experience is critical. A significant amount of customer churn takes place during, and right after, onboarding. Smart businesses focus on making this process as fast and smooth as possible. For banks things are a little more complicated. Countless compliance issues, strict regulations, an ever-increasing amount of new technologies and the closure of physical branches make this process one of the bigger and more urgent nuts to crack. 

So how do you get it right? How do you create delighted customers and grasp opportunities while simultaneously reducing time, risk and costs?

We have investigated the onboarding experiences of four incumbents and four challengers and derived many valuable lessons. Taking these lessons on board we have re-imagined and redesigned the onboarding experience. Let us inspire you and provide you with examples and ideas on where your own onboarding process may be lacking and could use some clever optimization. Take the customer’s perspective and re-imagine your onboarding process with us!