Companies looking to take greater advantage of their data to innovate at scale need to first understand and respect the value data can deliver, make certain that the data is clean, of high quality, compliant and secure, and that it’s embedded into the heart of the business. Companies need to connect the “brain” of the business (the data) to the “body” (operations). A cycling company did just that to improve the economics of the sport of cycling.
Accelerate the quadruple advantage of cloud, applications, AI and robotics to drive growth
Companies are undertaking rapid transformation across their people, process and technology capabilities, to keep pace with the accelerating digital landscape. Cloud, applications, AI and robotics should form the heart of their enterprise technology transformation. Cloud’s agility and scalability make it the platform of choice for both infrastructure and applications. Applications enable interactions between businesses and their consumers, and within broader ecosystems and across multiple channels. AI allows companies to derive insights by simulating aspect of human intelligence and analyzing vast amounts of data. Robotics, when combined with cognitive technologies such as machine learning, speech recognition and natural language processing, allows companies to automate higher-order tasks that once required the perceptual and judgement capabilities of humans.
Digital transformation leaders understand that the promise of these technologies is about more than freeing up our time to think, or to increase efficiency. The real promise lies in its ability to augment and improve human intelligence by helping us make better choices.
The result will be a whole new way of looking at the world. A global consumer products company discovered this when they undertook their AI journey.1 Beginning with robotic process automation (RPA), which is the first step in intelligent automation, the company quickly saw growth opportunities where they could leverage robots, cognitive capabilities and AI to improve revenues. In deploying bots to hand certain processes, the company has improved the customer experience, freed up valuable employee time to focus on more strategic initiatives, and delivered ROI.