EY and SAP alliance

EY and SAP create and deliver innovative intelligence-based solutions to help clients transform their enterprise and fuel business performance. Underpinned by new and emerging digital technologies, our solutions help make all areas of a business more intelligent, resilient and agile—from finance, supply chain and risk to people and customer.

Together we help organizations become more agile, more resilient, overcome challenges and achieve better, faster results within the digital economy.

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Transformation Realized with SAP Solutions. 

EY and SAP can help your organization generate long-term value faster, by reframing your future for what’s next – innovative, industry-focused, cloud-based, sustainable.

Our vision is to accelerate positive change – from fast tracking the adoption of intelligent technology and new ways of working, to pivoting quickly to evolve with changing consumer expectations, while creating more engaging experiences for your employees. 

Together, we’ll work with you to deliver measurable business impacts, unlock hidden potential and realize new opportunities to help build an even better working world than before. 

We can help your organization to become more agile, more resilient, overcome challenges and achieve better, faster results within the digital economy.

  • Agile Finance: Improving the efficiency of finance functions.

    More and more financial data is available to organizations, yet few really understand how to get the most value out of it. So it is down to finance professionals to adopt the new technological tools and advanced business processes that will give decision-makers the instant insights they need.

    Agile Business Finance uses the capability of SAP S/4HANA Finance to improve the efficiency of our clients’ finance functions. We work with our clients to define and implement innovative solutions for their business challenges, including general ledger migration, revenue recognition and transfer pricing.

    EY helps clients deploy SAP on the cloud by building strategies, architecting transformations and enabling a customized, secure and optimized cloud solution. We bring the value of cloud to clients through our thought leadership embedded in lightweight software assets. Our EY services framework is designed to help clients adapt innovation at the speed of business.

    There is a difference between merely lifting and shifting your assets from on-premises to the cloud vs. designing and using an improved solution. Our systematic and strategic approach to cloud transition is the quintessential ingredient to realize true value.

  • Agile Supply Chain: Reinventing the supply chain to simplify the lead-to-cash process.

    Digitalization of the supply chain has led to the complete reinvention of manufacturing. Cycle times have shortened, sales and delivery channels have proliferated in number, and product and service designs have become reoriented on the end user as an individual consumer. In addition, platforms and networks have started to dominate supply chain operations.

    Investment in IoT hardware — from sensors embedded in manufacturing equipment and products through to electronically tagged items along the supply chain — is only the starting point of the value equation. The biggest competitive gains come when tools such as analytics enable IoT data to inform decisions that improve operations and drive business value. For example, data from sensors on equipment can be used to predict when the equipment is wearing down or needs repair, reducing both maintenance costs and unplanned downtime. Inventory management could also change radically if inventory management systems are used to automatically place supply orders for refilling warehouses.

  • Agile Tax: End-to-end framework, enabled by SAP, to transform and future proof the tax function

    Agile Tax is EY’s framework of end-to-end tax transformation and technology enablement application strategies, enabled by SAP . This reflects a holistic approach that addresses increasing reporting requirements and helps drive significant value through creating efficiencies in the finance operating model, improving tax risk management and cash savings from faster available tax sensitized strategic information.

  • Agile People: The basis for making strategic workforce decisions.

    Complex legacy systems are shackling HR teams with multiple, fragmented tools that deny them a holistic view of their entire global workforce. Pressures associated with compliance, cost and transparency demand increased HR process automation, simplification and standardization. Organizations need to modernize their recruitment processes to reflect the role of online channels in recruitment. Finally, as employees expect to be able to work flexibly and remotely, organizations also need to employ effective cloud solutions that offer a high degree of security.

    EY’s Agile Business People offering combines our leading global people consulting capability with a proven SAP SuccessFactors implementation methodology and highly experienced consultants.

  • Agile Risk: Transform into an agile, resilient and secure organization.

    As the digital economy evolves, it is leading to an increase in both the volume and the value of data held by organizations. The result is that the likelihood of a data breach, and the potential for it to cause serious damage, are greater than ever before. Governance, risk management and compliance (GRC) functions are struggling to keep up with the multiplication in cybersecurity risks. Instead they are often engaged in isolated and uncoordinated activities that increase costs while delivering limited value.

    EY’s Agile Business Risk is a dedicated and SAP-focused digital risk and compliance offering that combines our expertise in both cybersecurity and SAP. Since we understand how cybersecurity can impact on an organization’s long-term goals and bottom line, we use this service offering to help you navigate cybersecurity challenges, especially in the context of SAP, and support transformation into an agile, resilient and secure organization.

  • Agile Customer: The ultimate in customer relationship management.

    Consumer behavior is changing. In 2018, an estimated $2.5 trillion was spent on online retail sales globally, with nearly one in four online shoppers shopping online at least once a week. Furthermore, customer expectations are rising all the time, leading both B2C and B2B businesses to focus more on customer experience.

    To keep up, organizations need to maximize the value that they gain from digital channels and make use of their exponentially increasing pools of data to gain valuable insights into their customers. Big data and analytics will be key to delivering relevant and valuable customer content in future. Organizations must transfer to a simplified IT architecture to take full advantage of these technologies, however.

    EY’s Agile Business Customer offering is enabled by SAP Hybris Marketing and the Customer Experience Suite. It aims to bring the customer’s vision of how business should be done close to reality. This is achieved through significant changes to customer applications and a purpose-led approach to transformation.

    We use the EY Agile Marketing Business Calculator to assess your organization’s current situation and then work with you to identify which modules should be implemented in each phase of the implementation road map.

  • Sustainability

    At EY, we believe sustainability is the innovation opportunity of our lifetime. Enterprises and people are inspired now more than ever to do the right thing, to collaborate, innovate and accelerate to a more sustainable future. Collectively we can create financial, consumer, human and societal long-term value for all stakeholders.

    Explore our global insights below on some of the key sustainability and ESG challenges organizations are currently facing and learn how our multidisciplinary teams create long term value by helping organizations build a more sustainable future, and a better working world for all.

EY recognized for the transformative value we help our clients realize

We are proud to be a 9 time winner of the SAP Pinnacle Award. In 2020, EY was named the winner of the “Finance Transformation Partner of the Year” and “Qualtrics Experience Management Partner of the Year” awards.

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The better the question The better the answer The better the world works
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How to use real-time data to mine better insights

Learn how a leader in the food and beverage industry is harnessing the power of information to prepare for what comes next.

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The better the question The better the answer The better the world works
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How do you turn real-time insights into long-term value?

Helping internal audit teams drive better results from Key Performance Indicators.

The Kraft Heinz Company is a global leader in the food and beverage industry, with sales of $25B in 2019. In the past, the organization’s internal audit focused on executing audits spanning operational, financial, and compliance risks. However, with the organization experiencing rapid change and a mandate for the internal audit team to act as trusted risk advisors, there was an opportunity to use data in a more in-depth and forward-thinking way – not only to continue providing assurances over key business processes but to enhance insights and risk coverage.

It’s standard practice for management teams to use key performance indicators (KPIs) to address business objectives. However, it can be difficult to analyze just how effective business processes are being executed in relation to company objectives. A new leading practice is to understand key risk indicators (KRIs) to ensure risks are adequately mitigated in order to achieve results for the business.

Kraft Heinz Global Internal Audit (GIA) engaged EY to transform their internal audit data risk analytics program in order to mine better risk insights from more real-time data. EY Risk Navigator is an SAP-powered platform built by EY. It combines SAP solutions and technology with EY intellectual property to help companies continuously monitor and manage risk.

Together we leveraged EY Risk Navigator as the basis for building risk analytics capabilities within Kraft Heinz. Now, the Kraft Heinz internal audit function can leverage real-time analytics to create a more efficient audit process, as well as delivering enhanced risk coverage and value.

“Our first goal was to create a more efficient and risk-based internal audit process by enabling the KH GIA team to have access to real-time risk analytics. But we also wanted to find ways for the organization to leverage these risk analytics to better mitigate risk and enhance standardization of business processes,” explains Mike Rambasek, Partner, Business Consulting, Ernst & Young LLP.

Family having fun while out buying groceries
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The better the question The better the answer The better the world works
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Data analytics determine where process breakdowns occur

Using automation to analyze the whole business in real-time.

Rather than continue with manual data analytic procedures, Kraft Heinz internal audit engaged EY to implement a new tool to not only digitalize the existing data analytics onto a global platform but to lay the foundation for more advanced risk analytics, such as predictive abilities to be built in future phases.

Real-time risk analytics powered by transactional data

Previously, the efforts to produce the data risk analytics involved manual efforts (executed by a separate team for data extraction, data analysis, and data visualization) that needed to be performed during each internal audit review. In addition, risk analytics had to be re-run on an ad-hoc basis. This made for an inconsistent process. For example, one audit team might use certain risk indicators, but a different team would use other indicators for the same audit. The results would then be handed off to the auditors who leveraged them to identify outliers and samples to select.

By building Risk Navigator, powered by SAP, directly onto Kraft’s two major SAP ERP system instances, the EY and KH’s Internal Audit team was able to create and automate a more comprehensive and reliable analysis of risk using technology to pull incomplete datasets and analyze the entire business process real-time.

For example, raising purchase orders (POs) on a timely basis is key to ensuring an effective procurement process. Risk Navigator has a KRI that identifies POs which have been raised late. The Kraft Heinz analysis of this KRI identified approximately 5% of the POs were raised after receipt of goods or invoices in a particular business unit. Through this analysis, the Kraft Heinz Internal Audit team was able to review this disparity and help the team drive changes to the existing process. 

Fernando Garcia Bueno, Head of Internal Audit at Kraft Heinz explains: “Now we have risk analytics in real-time, these analytics can pull the latest 12 months’ data at any point in time. Now the internal audit team can review and monitor these key risk indicators as part of our risk assessment and audit planning process, which makes the audit more efficient and value-adding."

Now the internal audit team can review and monitor KRIs as part of our risk assessment and audit planning process, which makes the audit more efficient and value-adding.
Fernando Garcia Bueno
Head of Internal Audit at Kraft Heinz

Continuous monitoring to determine the root cause of underperformance

The risk analytics solution was developed with an enterprise-wide mindset so it would be beneficial not only for the KH GIA team but could also be accessed by process and risk owners to regularly monitor risks.

The solution included the implementation of 75 key risk indicators (KRIs) across core business processes and delivered an interactive visualization dashboard that enabled easy monitoring of those indicators. These indicators not only flag breakdowns in process, but also identify where breakdowns repeatedly occur.  The solution provides summarized KRIs, visualization of the results, plus drill-down capabilities that give the KH GIA team better understanding and provides the detailed information the business needs to more effectively monitor the processes.

“The implementation of the Risk Navigator analytics tool at Kraft Heinz is going to enhance our control environment as we operationalize continuous and proactive risk monitoring into the first and second line of defense,” says Vince Garlati, Global Corporate Controller, Kraft Heinz. “We are partnering with internal audit and cross-functional teams within the business to expand our ability to leverage Risk Navigator as it supports our ongoing evaluation of the internal control environment and responds with real-time insights and actions.”

The implementation of the Risk Navigator analytics tool at Kraft Heinz is going to enhance our control environment as we operationalize continuous and proactive risk monitoring.
Vince Garlati
Global Corporate Controller, Kraft Heinz

Smart cloud integration allows data insights to be used across the organization

Once Risk Navigator was in place, internal audit set out to train the management team on how to best incorporate the tool’s insights into their business strategy. Smart Data Integration (SDI) enables a seamless connection between back-end systems and the cloud. This means managers can access insights from the tool.

“The implementation of Risk Navigator at Kraft Heinz is a very good example of bringing to life our “digital decisioning” aspiration,” says Corrado Azzarita, Global CIO, Kraft Heinz. “I firmly believe that data-driven decision making can become a reality in several business domains, improving both efficiency and effectiveness. In this case Risk Navigator will help us mitigate risk and improve controls and processes. Risk Navigator effectively implements real-time monitoring of key risk indicators, which will allow process owners and risk owners to proactively look after the areas they are accountable for. ‘Continuous risk monitoring’ is now a reality and will be the best practice going forward.” 

And while the Risk Navigator solution’s initial focus is driving the transformation of Internal Audit, it also provides insights to the business and other compliance functions to transform their process for monitoring and testing risk and controls.

“Risk Navigator serves as a prime example of digital transformation in alignment with our aspiration of becoming a more data-driven, insights-led company,” says Dan Vierneisel, Head of Global Business Services, Kraft Heinz. “By reducing the time required to gather, assess and detect control weaknesses, we deliver capacity for humans to focus more attention on remediating process deficiencies in order to mitigate and prevent recurrence from repeating in the future. By expanding the sample size to include the entire population of data, we ensure a more robust and comprehensive control environment. By automating the process, we gain real-time visibility of potential risks before issues become material. EY Risk Navigator provides the answer to the question before an audit occurs, thereby eliminating surprises whilst ensuring a continuous control monitoring framework.”

Businessman analyzing statistics on a digital tablet
Case Study
The better the question The better the answer The better the world works
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Transforming the role of internal audit for business

Predictive analytics creates a platform to drive transformative solutions across the whole business.

By creating a stronger system to monitor risks, EY and Kraft Heinz gave the business the ability to continually track results, harness insight, and make a change for the now, next, and beyond. Since the implementation of Risk Navigator, Kraft Heinz has also gained efficiencies in executing the internal audit work, while providing greater risk insights and value. In addition, the internal audit team now monitors the KRIs on a regular basis and provides feedback to process and risk owners on areas that require their attention.  

The implementation of Risk Navigator has allowed us to continue being effective and provide great visibility to key risk areas during the COVID-19 pandemic and the challenge of remote auditing.
Fernando Garcia Bueno
Head of Internal Audit at Kraft Heinz

“Our internal audit vision is to enhance risk management while being recognized as a trusted risk advisor. We believe the implementation of Risk Navigator combined with the risk analytics roadmap that we have ahead of us, will help us to deliver on our vision,” says Fernando Garcia Bueno. “We were thrilled by the innovative thinking and ideas that EY brought to the table. From the evaluation of the different risk analytics tools to the implementation of Risk Navigator, EY helped us conceptualize how internal audit could play a more important role in monitoring key business processes across the business. We are now piloting predictive risk analytics and developing an ambitious risk analytics roadmap for the next 3-5 years to fulfill our vision to enhance risk management at Kraft Heinz.”

"The implementation of Risk Navigator has allowed us to continue being effective and provide great visibility to key risk areas during the COVID-19 pandemic and the challenge of remote auditing," concludes Fernando Garcia Bueno.

The EY and Kraft Heinz Internal Audit team continue to challenge the status quo and this year has piloted predictive risk analytics in three areas. They are also exploring moving to other risk areas outside their SAP ERP system to expand the risk coverage. EY, an SAP Global Strategic Services Partner, is now helping Kraft Heinz implement solutions in many other parts of their business. This is just the beginning of an innovation journey that is bringing value and enhancing risk management at Kraft Heinz.

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Press releases

More press releases

EY crosses milestone to help clients deploy SAP on Microsoft Azure with strategy and solution initiatives

LONDON, 14 JANUARY 2020. More large enterprises seek to accelerate innovation and increase agility across their business by migrating their mission-critical SAP-based processes to the cloud.

14 Jan 2020

EY, SAP and Qualtrics collaborate to bring resources to governments around the world to help in the fight against COVID-19

LONDON, 9 April 2020. EY, SAP and Qualtrics today announced a collaboration to provide resources to governments around the world as they battle the rapidly evolving COVID-19 pandemic.

9 Apr 2020

EY collaborates with SAP SuccessFactors and Qualtrics on differentiated employee experience solution

NEW YORK, 17 SEPTEMBER 2019. Ernst & Young LLP, a member of the global EY organization (EY), which is a global leader in assurance, tax, transaction and advisory services, announces its collaboration with SAP® SuccessFactors® and Qualtrics to release the EY PX360 People Experience Transformation Platform.

17 Sep 2019


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