Getting it right and getting started. Today.
By applying the five principles EY teams have proposed, you’ll position yourself to create a personalized, seamless, consistent customer experience that will help maximize the success of your consumption-based business model. This is something several leading companies have already achieved.
A leading provider of content and interactive workflow software to professional users partnered with EY to transform their front office and support an open-platform subscription-based business model – to support maximizing customer relevance and accelerating business performance across 40,000 customers in 190 countries. Since completion, the outcomes have included three consecutive quarters of budget-beating growth, an increase of 90%-plus in revenue retention and a 5% rise in customer advocacy.
A global provider of managed cloud computing solutions worked with EY to transform its customer experience by rethinking its “lead-to-online” process — introducing solutions-based sales, simplifying pricing, leveraging partner reselling models, while shortening sales and implementation times through automation and workflow management. The result was a reduction in the lead-to-online time from 80 days to less than 40 days.
Reinventing your customer experience to maximize consumption-based business performance doesn’t have to be a difficult or protracted process. EY’s global network of Wavespace™ locations move fast to provide breakthrough thinking and detailed, practical services – helping you give your customers the compelling, consistent experience they want and deserve.