Patient operations case workers need to manager multiple patient treatments
Jenny Chen is a patient operations case worker for a drug manufacturer, responsible for managing the treatment journey for her patient caseload. As cell and gene therapy production involves many steps, it’s her job to resolve multiple challenges, including logistics, scheduling and human error, so that every order makes it where it needs to be, every time. Navigating multiple internal and external digital information systems, as well as manual spreadsheets and databases, increases her chances for error. If Jenny is missing information from any step in the process, she needs to search long and hard for it. This may delay a delivery, or worse, create a mix up in therapies, which could be fatal.
How can Jenny better track these revolutionary therapies if there are gaps in the process and interactions she cannot see?
A case assist app would provide up-to-date information when Jenny needed it, allowing her to address important issues between providers, transporters and manufacturers in real time. With this app, she could
- Quickly respond to status changes, notifications and pending requests
- Eliminate the need to manually track down information
CGT logistics managers need a central point to manage all shipments
Lucy Cordova is a CGT logistics manager. It’s her job to ensure that shipments are maintained at precise temperatures and delivered to correct destinations at the right time. Most of her deliveries have multi-stop journeys involving different vendors. With shipments in various stages and multiple vendor websites to check, it’s difficult for Lucy to get a full, precise picture of what’s happening with each life-saving delivery.
How can Lucy easily access and assess all her time- and temperature-sensitive shipments from end-to-end?
A logistics integrating app would provide holistic, real-time status of all of Lucy’s shipments across the end-to-end journey. She could review package-specific details, such as temperature, origin and destination. If there are any unusual temperature changes or delays, the shipment would be flagged — creating a “to do” list so Lucy can address issues immediately and keep life-saving treatments on track.
And that’s just the beginning. The right data platform can become the industry utility, helping every player in the CGT ecosystem do their job better via the power of data they trust and the speed of secure, up-to-date information. The power of this platform will be measured by the end result – better outcomes, no matter how large the patient population – helping to ensure that the therapies of last resort become the treatments of first choice.
Summary
As the cell and gene therapy industry grows, a successful scale and real-time signaling among the players in this extraordinarily complex supply chain will be essential.