A digital coach can help
The above reasons are why EY professionals have developed a capability within the EY Smart Factory solution, Catalyst Smart Deployment Console, that helps manufacturers handle the vast amount of content in the production system. This makes coaching more consistent and accessible, and makes deployment less dependent on the ability or desire of individual leaders.
Based on Microsoft Azure, the Catalyst Smart Deployment Console follows the concept of PDCA — plan, do, check, act. The starting point is a self-service assessment that enables a manufacturer to understand specific teams’ maturity relative to the production system being deployed. Based on the answers that teams provide to a set of maturity-based criteria, the console identifies maturity gaps and, in turn, prescribes a sequence of activities to close those gaps. This functionality mimics the role of a coach in a digital world.
Along with these recommendations, the console delivers the specific content associated with each improvement activity. Instead of making people navigate thousands of files in the production system to find the two or three that are relevant to them at their point of need, the console presents only what is needed to achieve the desired outcome.
Finally, there’s monitoring. The console enables a manufacturer to map the progress that teams are making along the capability maturity curve. This helps them ensure that they are on track toward the desired outcomes and also helps them identify corrective action if they’re not.
If, for example, daily production meetings have not become more productive and efficient despite the investment that the meeting’s leader has put into learning how to run a better meeting, the console can help identify a gap in qualitative or quantitative performance. It can also flag the need for further activity or support from a coach.
Need for a robust production system
The smart factory holds tremendous promise for manufacturers — especially as Microsoft Dynamics 365 becomes increasingly adept at helping manufacturers unify relationships, processes and data across not only the shop floor but the entire organization. But to capitalize on that promise, manufacturers first need a robust production system that defines how the organization works.
By delivering the production system through the correct technology, manufacturers can more effectively help their people learn and do what’s needed to deploy that system more quickly and smoothly. This will enable the manufacturer to accelerate its performance improvement.