EY’s AI-driven automation is transforming the way organizations work to address business and societal needs.
EY has a rich history of innovation and is no stranger to advising and helping clients navigate through their digital journeys. It explores new and emerging technologies to innovate inside its walls and passes those learnings and values to its clients. One example of this is EY’s adoption of AI in its approach to traditional services like tax and audit. It has tapped into the power of AI to automate and streamline processes dramatically.
EY’s internal adoption of AI
AI and automation have been hot topics, both for their transformative potential and for their capacity to introduce new opportunities by disrupting old models. EY took a hard look at the impact that AI would have on its audit services: what if AI and automation could drastically reduce the number of documents EY smart auditors needed to review so that they could spend more time advising clients?
EY identified ways to give its people the time that they needed to work on the most important activities. This exploration culminated into the use of AI capabilities — supported by Microsoft — to automate over 250 processes globally. This freed up an estimated 2,000,000 human hours annually while improving quality and accuracy.
A multi-year vision for AI
The EY vision to improve its services through AI and automation has manifested in a multi-year plan, with each year in its road map representing specific and real advancements. Each step has adhered to EY’s key principles for automation — free up resources, improve decision-making and, ultimately, complement rather than replace people.
The EY approach is human-centric, pragmatic and outcome focused. Its goal is to help clients achieve tangible progress, guided by a robust ethics framework, to improve its workers’ and customers’ lives.