In terms of my role on client work specifically, the remediation projects we deliver for our clients typically involve helping clients fix issues they have encountered, to ensure their customers have been treated fairly.
Shehr
Business Consulting Remediation Apprentice
Business Consulting Remediation (BCR)
Remediation is all about helping our clients fix issues that may mean their customers may not have been treated fairly. Our clients include the UK’s largest Banks, Insurance providers and Wealth managers, and within EY we have a dedicated team set up to help them identify and solve these problems.
The financial services industry is regulated by the Financial Conduct Authority, who set the rules and expectations on firms. Remediation tends to be required when firms do not, or have not, met these standards. Our team works on a significant range of interesting and exciting projects covering insurance, investments, bank account charges, personal lending and many more.
Technology in BCR
Our team uses a range of technology to help us quickly identify and fix our clients' areas of concern. We use machine learning and data analytics to investigate large sets of information before we review the results and understand how the findings can help our clients. We also use Robotic Process Automation to complete a number of minor tasks that take away the administrative burden, and allows our people to focus on the work that really matters.
What will you be doing?
- You could be helping clients identify if there is a problem that needs to be fixed (we call this the diagnosis phase).
- You'll be involved in the design and set-up of a new delivery team to help clients fix a problem when it has been identified (we call this the operational set-up phase). You will be helping design process and procedure documentation to make sure activities are completed in a controlled way.
- You'll be conducting the actual tests to understand whether a customer has been treated unfairly and to understand what the best result would be for them to remedy the situation (we call this the review phase). This may include reviewing historical information from the sale of financial products, undertaking quality check's of the work we do to ensure we are meeting that standards agree with our clients and, as you progress, you will get the chance to oversee and lead teams and work collaboratively with employees in our client teams, often working in mixed and diverse teams.
Programme length
4 years
Salary
Competitive
Professional qualifications
ICA Certificate in Compliance
CMI Diploma in Management & Leadership, leading to Chartered Manager status
Level 3 and 5 Apprenticeship
In your first and second year, you will work towards completing a Level 3 Compliance Risk Officer apprenticeship.
In your third and fourth year, you will work towards completing a Level 5 Operations Department Manager apprenticeship.
How’s it structured?
The great news is that as well as the really exciting and diverse work, EY will fund and support you through the professional qualifications below as part of the apprenticeship programme and you’ll receive a competitive salary from day one. The professional qualifications include exam-based financial services qualifications that will help you build your industry knowledge and assessment-based qualifications that are designed to develop the influencing and management skills that will be essential for your career with EY.
In years one and two, you will work towards: Compliance Risk Officer (Level 3) government-accredited apprenticeship standard:
- You will be provided with a range of on-the-job experiences, training and development days as well as talent coach meetings to develop tknowledgeege, skills and behaviours required within the standard
- You will create a portfolio of evidence which will be submitted to the independent assessment body (NOCN) as part of your End Point Assessment for the apprenticeship
- The End Point Assessment will take place with the independent assessment body (NOCN). This involves a 30-minute professional discussion on your portfolio of evidence and a 45-minute structured Interview.
Across the apprenticeship you'll also build your knowledge through web-based learning, shadowing senior colleagues and team members, and training courses with our in-house experts and external training providers. You will also be assigned a career counsellor who will effectively act as a buddy and mentor and who will work closely with you to identify your strengths and help you grow in your career.
Rewards and benefits
You want a career that counts. An experience that challenges you. That rewards performance and ultimately defines your future. That's what's on offer at EY. After all, our success is founded on yours.
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