Meet Reshma, a Service Delivery Manager within Consulting at EY in London, who leads clients and teams through technology transformation and innovation to transform their operating and business models to enhance user experience. Reshma is passionate about Women in Technology and believes now is the time to break down stereotypes and make a mark in the industry. Read her story below on driving the technology agenda and the culture at EY.
I have a bachelor’s degree in Electronics and Telecommunications and further qualifications in Business and have spent over 12 years leading purpose-led transformation programmes across many facets of Cloud and Emerging Technologies to deliver positive outcomes typically by focusing on purpose, vision, strategy, people and performance. Prior to joining EY, I worked in management and technology consulting firms and led numerous purpose-led, technology and digital transformation programmes over the course of my career.
In my current role, I deliver complex transformation programmes and lead teams with a prime focus on Government-related entities (GRE) sector. I spend much of my time advising FTSE 100 organisations and governments on how to navigate change and implement innovative technologies to thrive and sustain in a world of increasing disruption.
There is a multiplicity of contributing factors which enabled me to transition from another Big 4 to EY especially. The most prominent was its very ‘purpose’ to build a better working world and the opportunity to be part of this to positively impact the lives of millions of people through getting involved in global transformation initiatives by harnessing the global reach and scale of customers.
I’ve been personally involved in the ‘one shared’ vision for Corporate Responsibility, EY Ripples Programme and playing a key role in it to positively impact the lives of one billion people by 2030.
The other factor that stood out for me was its very own people and sustainable diversified inclusive growth supportive environment, where one can really be the best version of oneself and can have the power to uniquely tailor one’s own transformation career path and growth. This exceptional supportive culture is fantastic where there are rooms to grow and learn at the same time and all this coupled with great people where you have fun to work with. I mean what else someone can desire more.
When I joined EY, two things that touched my heart, first, the very fundamentals i.e. its inclusive belonging culture where one has freedom to be their own self and can have their unfiltered version switched on! The little things like ‘Applause’ wall, ‘Rewards and Recognition’, ‘EY Benefits package’ etc. that goes above and beyond, focusing on one’s wellbeing both physically and emotionally to ensure one feels included and belonged.
Secondly, seeing every single day, EY is taking steps and putting commitment to Building a better working world into action by continuously revisiting and adapting the approach to activate the purpose to serve the communities and positively improve the lives of millions of people through multiple initiatives.
I’m incredibly proud to be associated with this organisation where its Leaders and Partners are seen to be deeply committed to their people and are engaged across all the levels of the organisation genuinely.
In my job as a Service Delivery Manager, I get to role-play multiple hats. As a trusted advisor to my clients and individuals I work with, I fuse my business insight with emerging technologies to collaborate with the key decision-makers to help them make better choices to transform my client’s business to bring immediate, long-term economic and societal value. Over the last few years, I’ve spent a considerable time working within the Local Public Sector and advising FTSE 100 organisations and senior stakeholders how to navigate change and implement innovative technologies to thrive and sustain in a world of increasing disruption to achieve real business value.
I take pride on being a buddy, mentor, coach and to have the opportunity to build and shape skills in many of the focused competency groups and be part of their exceptional career journeys. It is quite a humbling experience indeed to be able to make such a great impact.
I also get involved in various EY Foundation and Ripple initiatives to positively impact the young entrepreneurs and scholars either through virtual mentorship or online coaching classes. I get myself involved in various business development related activities to boost sales opportunities and optimise revenue along with collaborating across cross-functions EY Engagement Partners to develop and activate strategies for mutual growth in terms of connecting with and in the market to boost sales opportunities and revenue targets.
The beauty of my job is that I get to be part of my client’s transformation journey and see them transition from their current state to their desired target state. Success to me is seeing those milestones achieving together every single day and having missions accomplished – it’s such a fulfilling experience for me personally.
I’ve been fortunate to have led several innovative initiatives for Governments and supported through their refreshed strategy for the welfare of the community. I have seen clients embracing digital transformation and emerging technologies and making them the centre of their workforce strategy to give the end users a pleasant experience. For instance, I led the digital transformation programme for Human Capital Management (HCM) and Security workstreams for one of the top 100 universities in the world successfully for over 6,000 employees across 250 departments.